Mabutho Shabalala
IT Service Desk Agent | IT support Technician
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About
Results-driven IT specialist with over 3 years of hands-on experience and a comprehensive understanding of software, hardware, peripheral devices, SQL query writing and operating systems (Linux). Proficient in ITIL processes, including incident management, problem management, and change management, with a keen focus on optimizing service desk functions. Adept at navigating all stages of the System Development Life Cycle (SDLC) and Database Life Cycle (DBLC) for web projects and sites.
Skilled in various programming languages such as HTML5, CSS, PHP, JavaScript, MySQL, Java, and VB.NET. Demonstrates in-depth knowledge of diverse operating systems. Proven track record of successfully implementing and supporting IT solutions to enhance overall organizational efficiency and effectiveness.
Strong problem-solving abilities and a commitment to staying abreast of industry trends and emerging technologies.
Experience
Results-driven IT specialist with over 3 years of hands-on experience and a comprehensive understanding of software, hardware, peripheral devices, SQL query writing and operating systems (Linux). Proficient in ITIL processes, including incident management, problem management, and change management, with a keen focus on optimizing service desk functions. Adept at navigating all stages of the System Development Life Cycle (SDLC) and Database Life Cycle (DBLC) for web projects and sites.
Skilled in various programming languages such as HTML5, CSS, PHP, JavaScript, MySQL, Java, and VB.NET. Demonstrates in-depth knowledge of diverse operating systems. Proven track record of successfully implementing and supporting IT solutions to enhance overall organizational efficiency and effectiveness.
Strong problem-solving abilities and a commitment to staying abreast of industry trends and emerging technologies
Education
- Advanced Diploma in Information Resource Management NQF 7: University of South Africa ,12/2021 Completed: ITIL processes, COBIT, Development software, Network IV & Database IV.
- Diploma in Information Technology NQF 6: University of South Africa ,12/2020 Completed: A+ and N+, Computer programming (JAVASCRIPT, JAVA, PHP, VB.NET, HTML & CSS), MySQL and Oracle Databases.
- National Matric Certificate: Masoyi Secondary School, 12/2009 Completed: Accounting, Economics, Business Studies, and Computer Applications Technology (CAT)
