IT Support Technician
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I am a highly competent IT Professional with proven record in Technical Support, LAN/WAN, End-User Support, Network Infrastructure monitoring, Server Installation, Router and Access Points Configuration. Over the past 10 Years I have gained an In-depth experience and exposure in numerous software packages and operating systems. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients.
I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations.
♦ Network Infrastructure monitoring {SmartICT, UniBASE, Extra-Hop}
♦ Pro-actively Monitored Network devices to resolve technical problems quickly
♦ Router and Access Points configuration {Mikrotik, Ubiquiti, Ruckus, D-Link, Huawei, TP-Link, LTE}
♦ Perform system health checks using monitoring tools
♦ First pass fault analysis
♦ Identify problems and Respond to Alerts and incidents
♦ Logs incidents in a timely manner
♦ Wi-Fi Installation and Support
♦ Monitored Access Points through Wireless Lan Controller
♦ 3rd party vendor fault logging
♦ End User Support
♦ VoIP
♦ Plash Portal Design
♦ Liaise with Vendors
♦ Provided Customer Service
♦ Provided Mentorship to Interns for a period of 2 Years
