Mafa Nhlapo

Collecting arrears amount on credit card Rehabilitating delinquent accounts Tracing

Senior Debt Collector (Credit Card) - FNB BANK

(2005-07 - 2016-02)

• Collecting arrears amount on credit card
• Rehabilitating delinquent accounts
• Tracing
• Impounding card
• Handling queries
• Offer clients consolidation
• General Admin functions (i.e. E-mail statements, faxing statements to customers)
• Training new recruits
• Closing paid up account and arrange for refund
• Limit shift
• Reschedule
• Small balance write off
• Compiling departmental stats

Credit Controller – Pre –legal 90 days to 180 days (Personal Loans) - Nedbank-Accounts Management and Collections

(2002-01 - 2005-06)

• Hard Collection
• Target 40 accounts per day of which must obtain 14rpc's
• This should commit to installment and 4 commitments to Pay arrears
• Analyzing and verifying arrears accounts
• Concluding arrangements
• Handing over to insurance
• Monitor arrangements and taking legal action on default Accounts
• Tracing of client
• Training of new staff
• Reconciliation of accounts
• Preparing files for hand over legal Department

Debt Collector - Van Der Venter Meiring Atterneys

(2002-05 - 2002-11)

• Collection on arrears accounts
• Concluding arrangements
• Issuing section 58 forms

Call Centre Operator - Telkom SA

(2000-01 - 2001-06)

• Providing Customers with private and Business Telephone Numbers
• Reverse charge calls

Research consultant - Technikon SA

(1999-03 - 1999-11)

Department Centre of institutional excellence an research

• customer service index
• Conducting telephonic interview to student regarding Registration, assignment, study materials and Examinations

Grade 12 (Matric) - Rutasetjhaba Secondary School (1994)

National Diploma Marketing (incomplete) - Marketing - UNISA