Mafetane Maungwa

Strategic and results-driven Change & Communication Specialist with extensive experience leading people-centered transformation initiatives. Skilled in stakeholder engagement, change impact assessments, training development, and communication strategies that drive employee adoption and minimize resistance. Adept at designing and implementing structured change management plans, supporting digital learning solutions, and fostering a culture of agility and innovation in complex organizations.

Senior Change Management Consultant at North Highland (2025-07 – Present)

End-to-end change management for AI-enabled transformations across global clients and internal programmes, translating complex solutions into clear, executable adoption strategies.

• Led change, communications, and enablement for a large-scale AI-powered procurement platform, developing role-based assets, training approaches, and engagement strategies to drive confident global adoption.
• Led an internal HR AI chatbot pilot at North Highland, owning launch planning, stakeholder communications, success metrics, and live user feedback to inform scaling and future AI adoption.

Associate Change & Communication Management Consultant at Openroom Consulting (2023-09 – 2025-06)

Leading workplace and culture change management for a multinational company across seven African countries.

• Conducting stakeholder mapping, risk assessments, and communication planning to ensure successful project execution.
• Designing and implementing structured change management journeys, including guiding coalition development and change agent networks.
• Developing training plans, communication materials, and digital learning content to support change initiatives.
• Measuring adoption rates through post-implementation assessments and feedback mechanisms.

Change Consultant at ABSA (2023-03 – 2023-08)

• Implemented change management for a large-scale technology, systems, and process transformation, ensuring seamless adoption across impacted teams.
• Conducted change impact analyses to assess risks, stakeholder readiness, and user adoption barriers for new system implementations.
• Developed and executed communication and training plans to support employees through the transition, including digital learning solutions and user guides.
• Partnered with IT, business analysts, and process owners to align system changes with business objectives and enhance operational efficiency.
• Facilitated end-user training sessions, pulse checks, and feedback loops to track adoption rates and identify areas needing additional support.

Change Manager at Standard Bank (Group VAF) (2019 – 2023)

• Spearheaded a group-wide cultural transformation initiative to promote collaboration, high performance & adoption of digital systems by leading the rollout of key behaviour through customised activities and monthly organisation-wide updates.
• Designed and executed change management strategies for new system implementations, process improvements, and operational transformations.
• Developed stakeholder engagement workshops to drive business readiness.
• Established metrics and tracking systems to monitor adoption, feedback, and impact, ensuring continuous improvements.
• Collaborated with senior leadership to provide strategic guidance on change adoption and employee engagement

Masters in Change Leadership – University of Pretoria (GIBS) (2022 – 2024)

Masters in Communication Management – University of Pretoria (2018 – 2018)

Honours in Communication Management – University of Pretoria (2017 – 2017)

Bachelors in BCom Communication Management – University of Pretoria (2014 – 2016)