Receptionist and Administrator - ELITE FORKLIFTS - Johannesburg
(2023-07 - 2026-05)
Serve as the first point of contact and administrative backbone for a busy forklift services company. Successfully manage front-desk responsibilities while supporting internal operations such as HR, IT, inventory, and service coordination.
- Answer and transfer an average of 30–50 calls daily to relevant departments, ensuring prompt, courteous service to clients and suppliers.
- Greet and assist walk-in visitors, creating a professional and welcoming environment.
- Maintain and print the weekly staff attendance register, ensuring 100% accuracy for both office and technical staff.
- Ensure daily signing compliance by more than 20 employees across departments.
- Track, update, and file leave forms, half-day logs, and clock-in schedules—reducing payroll queries by 25%.
- Capture and reconcile monthly stock reports in Excel, ensuring inventory records are accurate and submitted on time.
- Flag discrepancies and support warehouse staff in correcting variances, improving month-end closure efficiency.
- Monitor daily printer paper levels and toner supplies; proactively order supplies by the 25th of each month to avoid workflow interruptions.
- Log and escalate printer issues to Nashua and follow up until resolved—minimizing downtime to under 1 business day.
- Report IT issues to Zinia, track resolution progress, and ensure network and hardware reliability for over 15 users.
- Coordinate technician timesheet submissions; issue daily reminders and update HR spreadsheets with over 90% on-time compliance.
- Verify technician time entries against weekly movement reports; flag discrepancies for review.
- Submit completed and cross-checked timesheets to HR by the 12th of each month for payroll accuracy.
- Notify CPR daily of electric unit movement and supply accurate customer contact details.
- Maintain the Battery Maintenance Schedule, ensuring all machine transfers and contacts are current.
- Log and report battery breakdowns to CPR with correct serials and 'E' numbers, reducing reporting delays by 40%.
- Upon receiving repair quotes from CPR, coordinate internal approval, generate order numbers, and forward to CPR—ensuring repairs are authorized within 48 hours.
- Notify billing staff when repairs are recoverable and require invoicing, ensuring billing alignment with service approvals.
- Create and maintain machine-specific yellow files for every new forklift, capturing all service records including invoice, load test, collection slip, and CPR invoice.
- Ensure files are indexed and sequenced correctly and reflect the machine's latest service schedule status.
Office Manager - ROUND SQUARE PROJECTS
(2022-03 - 2023-04)
- Answering of switchboard
- Booking vehicles for tracking to be installed
- Booking vehicles for services to be done
- Took photos for accounts approved of all invoices, that comes in for the Workshop Manager to approve for the driver for goods that is deliver
- Fill out credit application forms, for account to be approved by Suppliers
- Make copies to put in safety file of workers and Managers ID, health certificates and medical documents when going to a new site
- Printing letter of good standing to also go into safety file
- Done petty cash for managers and drivers
- Call or email supplier every month for statements for the MD that must be paid
- Capture all petty cash on to Excel – ATM Cash
- Capture petty cash for invoices that is not on transaction list
- Opening of new files and also file for Managers for all their documents
- Email all the Managers invoices and petty cash slips and save on laptop in folder
- Sort out all invoices of Managers before doing transactions on sheets
Customer Clerk / Data Capturer - ATTOOH - Johannesburg
(2019-11 - 2021-11)
- Conducted telesales campaigns and followed up on leads, converting approximately 30% into formal client applications.
- Completed and processed Discovery insurance forms with 100% accuracy, ensuring all client data was up to date and compliant.
- Created and maintained over 150 digital client files in Dropbox, optimizing the team's document retrieval efficiency by 40%.
- Coordinated between internal consultants and clients to ensure timely submission and approval of policies.
Creditors Clerk for Eulene - SHEQ SAFETY - Johannesburg
(2019-06 - 2019-08)
- Processed supplier invoices and transactions in Pastel Sage, managing over 100 transactions weekly.
- Reconciled bank statements and accounts with less than 1% error rate.
- Maintained and updated General Ledger entries, journals, and receipts to ensure audit compliance.
- Assisted in deal locating aged accounts, improving the creditors' turnaround time by 20%.
Administrative Assistant for Alet (Temfi) - BEAGLE WATCH - Johannesburg
(2017-11 - 2018-02)
- Captured job cards and client service data using Listener and Excel, processing approximately 30+ entries per week.
- Generated and distributed customer invoices with a 98% on-time rate.
- Conducted follow-up calls to clients to confirm service satisfaction and resolve queries.
- Supported front-line operations during peak periods to maintain client satisfaction.
Property Administrator and Rental Agent - MY NEXT PROPERTY - Johannesburg
(2015-04 - 2017-02)
- Managed over 50 active rental properties, handling maintenance logs, viewings, and lease agreements.
- Scheduled and conducted property inspections, coordinating with tenants and contractors to ensure issues were resolved within 72 hours.
- Performed credit checks and screening for prospective tenants with a 90% success rate in tenant placement.
- Created landlord tax invoices and monthly statements, ensuring 100% financial reporting accuracy.
- Executed cold calls and property listing outreach, generating a 15% increase in exclusive mandates.
