Mahlatse Mankga

Dedicated and results-driven professional with over 10 years of experience in customer service, banking, administration, and team leadership. Proven ability to lead teams, manage operations, and deliver excellent customer service in fast-paced environments. Highly organized, detail-oriented, and committed to continuous professional development.

Team Leader at Honey Fashion Accessories (2015 – Present)

• Lead and supervise team members to ensure daily operational targets are met
• Delegate tasks effectively based on team strengths and performance
• Monitor staff performance and provide guidance to improve productivity
• Resolve team conflicts and maintain a positive working environment
• Ensure excellent customer service standards are consistently achieved

Service Consultant at Capitec Bank (2008-02 – 2014-10)

• Provided professional banking services and financial assistance to clients
• Opened new client accounts and processed banking transactions efficiently
• Captured and maintained accurate client information
• Assisted clients with queries and provided solutions to banking issues
• Promoted bank products and services

Office Management in Office Management – UNISA (2018)

ICDL in Information and Communication Technology – UNISA (2018)

Higher Certificate in Financial Planning in Financial Planning – Milpark Business School (2016)

Matric – Bokamoso Senior Secondary School (2004)