Malindela Lukheli

I am a hardworking person who give everything that I do my all, I have strong beliefs and values that reflect through my interactions with colleagues and clients. I am very motivated and enjoy taking the initiative and looking for bigger challenges to demonstrate my full potential. I do everything that I am expected to do at work to my best ability. Given an opportunity my services will not go unnoticed.

Quality Assessor - Netsurit - 20 Woodlands DR, Woodlands, Sandton,2080

(2022-05)

Quality Assessor - First Federal Investments on behalf of ABSA - 337 Petroleum Street, Waltloo ABSA Campus

(2017-12 - 2022-05)

Personal loans

• Daily assessments on calls
• Helping to improve agent’s customer service
• Training
• Compiling monthly report and presenting
• Compiling coaching reports

Sales consultant - Lifestyle Financial Services - Rivonia gate office park,381 Rivonia Blvd,2191

(2014-02 - 2016-06)

Personal loans

• Selling personal loans
• Adhering to compliance Process
• Answering incoming calls

Call centre agent - Wizzit Bank - Sandton

(2012-08 - 2014-01)

Personal loans and bank accounts opening

• Attending to inbound calls
• Attending to walking in clients
• Resolving customer’s queries
• Activating new accounts
• Scanning documents
• Filling documents
• Maintaining accounts

Matric Certificate - Nngweni High (2001 - 2006)

Human resource management N4 certificate - Human resource management - Central Johannesburg Collage (2007 - 2007)