Malose Phakathi

Experienced and results-driven Credit Controller with over 13 years of expertise in accounts receivable, credit control, and customer account management. Proven ability to manage overdue accounts, resolve complex account queries, and maintain healthy customer credit portfolios. Strong focus on service excellence, compliance with credit policies, and achieving timely collections while building positive customer relationships.

Credit Controller

• Delivered high-quality customer service through timely and professional responses to inquiries.
• Accurately applied customer payments within 3 days of receipt.
• Resolved orders placed on hold within 2 hours to minimize business delays.
• Processed and resolved customer claims within 5 days after month-end closing.
• Distributed customer statements by the 7th of each month.
• Maintained consistent communication with defaulting customers to follow up on outstanding payments.
• Monitored accounts to prevent overtrading and reduce financial risk.
• Collected overdue invoices and issued Letters of Demand (LOD) when required.
• Ensured strict compliance with company credit policies while maintaining strong client relationships.

Bookkeeping to trial balance - Damelin Mirand (2012)

Computer literacy - Birnam Business College (1997)