Manana Mogodi

Register new complaints Assess whether a complaint falls within jurisdiction of Consumer Goods and Services Ombud Assist and guide complainants in determining whether their complaint falls within the jurisdiction of CGSO

Call Centre Team Leader / Admin Assistant - Consumer Goods and Services Ombud

(2020-08)

• Register new complaints
• Assess whether a complaint falls within jurisdiction of Consumer Goods and Services Ombud
• Assist and guide complainants in determining whether their complaint falls within the jurisdiction of CGSO
• Allocate assessed cases to the Complaint's Officer's for investigation
• Close cases that are prescribed or outside our jurisdiction
• Provide guidance to complainants on how to lodge a complaint e.g. via email, website and WhatsApp
• Responding to the needs of vulnerable complainants
• Assisting with clerical and organizational tasks like file organizing
• Scheduling appointments
• Assisting other staff members and drafting correspondences or messages
• Sorting and allocating company info emails
• Answering the calls promptly
• Manner the reception area
• Updating database records and Booking meetings

Customer Services Car Rental agent/ Fleet Controller - Europcar Car Hire / Tempest Car Hire

(2015-10 - 2020-07)

• Welcome customers and provide excellent customer service
• Assist customers with vehicle reservations, bookings, and cancellations
• Explain rental agreements, terms and conditions, and insurance options
• Verify customers' driver's licenses, identification, and payment details
• Process rental agreements and payments accurately
• Hand-over and receive rental vehicles
• Conduct vehicle inspections before and after rentals and record any damage
• Handle customer inquiries, complaints, and resolve issues professionally
• Upsell additional products and services such as GPS devices, child seats, or insurance
• Maintain accurate customer records and rental documentation
• Ensure vehicles are clean, fueled, and ready for rental
• Coordinate with the fleet department regarding vehicle availability
• Monitor the availability and utilization of the vehicle fleet
• Schedule vehicle servicing, maintenance, and repairs
• Ensure all vehicles are roadworthy and comply with legal and safety regulations
• Track vehicle movements using fleet management systems or GPS
• Monitor vehicle licenses, insurance, and registration renewals
• Coordinate vehicle deliveries, collections, and transfers between branches
• Manage vehicle downtime and arrange replacement vehicles when necessary
• Investigate vehicle damage and accident reports
• Maintain accurate fleet records and prepare fleet performance reports
• Monitor fuel usage, mileage, and maintenance costs
• Liaise with workshops, suppliers, and service providers
• Ensure company policies and procedures regarding vehicle use are followed
• Optimize fleet utilization to maximize operational efficiency
• Support drivers and resolve vehicle-related issues promptly

Passenger Handling Agent/Customer Services Clerk/Ticketing Agent/Boarding Agent - Mango Airlines (Bid Air Services)

(2013-03 - 2015-06)

• Assisting passengers with flight bookings
• Inspect and verify passenger's documentations
• Selling of tickets, processing payments, rebooking flights and managing ticket exchange or refund
• Issuing boarding passes and reschedule passengers affected, By flight interruptions or cancellations
• Weighing and tagging baggage and issuing boarding passes
• Coordinating with gate agents
• Resolving issues related to overbooked flights, cancellations and baggage and providing customer support during disruptions
• Informing passengers of schedules, fares and delays, while assisting with special needs such unaccompanied minors or passengers with disabilities
• Comply with all UK/Ireland/EU legislation as well as airport, authority as well as airport authority and carrier security requirements
• Operate computers and specialist equipment such as airbridge, Scanners and airline specific software
• Produce work related documentation when required
• Make public address announcements are required
• Direct passengers through Customs, Immigration
• Always maintain the highest standards of safety and security

Receptionist - Gear house SA Event Company

(2012-10 - 2013-02)

• Great and welcoming guests and visitors, ensuring they feel comfortable and directing them to the correct person or office
• Answer and direct incoming phone calls, take messages, and handle inquiries from customers
• Sort and distribute mail and faxes, photocopy documents, and maintain office filing systems
• Manage calendars and schedule appointments for employees and clients
• Keep the reception area clean and organized, and manage office supplies, reordering as needed
• Maintain and update customer and company records, ensuring data accuracy
• Address of customer concerns and complaints in a polite and effective manner
• Provide administrative support to other departments

Switchboard Operator / Bank Teller - Absa Bank Limited

(2005-04 - 2012-09)

• Answering incoming calls and outgoing calls
• Making sure that the telephone lines are working every day
• Transferring of calls, as necessary
• Assisting customer with processing transaction, such as Deposits, withdrawals, or payments, resolving complaints, Or account discrepancies and answering questions
• Informing customers about bank products and services
• Tracking, recording, reporting, and sorting information Related to transactions, bank supplies and customers, Ensuring all information is accurate and complete
• Maintaining and balancing cash drawers and reconciling Discrepancies, Keeping a clean organised work area and Professional appearance
• Handling currency, transactions, and confidential information Information in a responsible manner
• Following all bank financial and security regulations and Procedure

Paralegal Practitioner certificate - University Of Cape Town (2025)

Advanced Diploma in Travel and Tourism - Travel and Tourism - Dam Business College (2003)

Matric - Pele Ya Pele Secondary School (2001)

Work Skills, Money Skills, People Skills and Entrepreneurial Skills - Skills Training - Absa Skills (2017)