Call Centre Team Leader / Admin Assistant - Consumer Goods and Services Ombud
(2020-08)
- Register new complaints
- Assess whether a complaint falls within jurisdiction of Consumer Goods and Services Ombud
- Assist and guide complainants in determining whether their complaint falls within the jurisdiction of CGSO
- Allocate assessed cases to the Complaint's Officer's for investigation
- Close cases that are prescribed or outside our jurisdiction
- Provide guidance to complainants on how to lodge a complaint e.g. via email, website and WhatsApp
- Responding to the needs of vulnerable complainants
- Assisting with clerical and organizational tasks like file organizing
- Scheduling appointments
- Assisting other staff members and drafting correspondences or messages
- Sorting and allocating company info emails
- Answering the calls promptly
- Manner the reception area
- Updating database records and Booking meetings
Customer Services Car Rental agent/ Fleet Controller - Europcar Car Hire / Tempest Car Hire
(2015-10 - 2020-07)
- Welcome customers and provide excellent customer service
- Assist customers with vehicle reservations, bookings, and cancellations
- Explain rental agreements, terms and conditions, and insurance options
- Verify customers' driver's licenses, identification, and payment details
- Process rental agreements and payments accurately
- Hand-over and receive rental vehicles
- Conduct vehicle inspections before and after rentals and record any damage
- Handle customer inquiries, complaints, and resolve issues professionally
- Upsell additional products and services such as GPS devices, child seats, or insurance
- Maintain accurate customer records and rental documentation
- Ensure vehicles are clean, fueled, and ready for rental
- Coordinate with the fleet department regarding vehicle availability
- Monitor the availability and utilization of the vehicle fleet
- Schedule vehicle servicing, maintenance, and repairs
- Ensure all vehicles are roadworthy and comply with legal and safety regulations
- Track vehicle movements using fleet management systems or GPS
- Monitor vehicle licenses, insurance, and registration renewals
- Coordinate vehicle deliveries, collections, and transfers between branches
- Manage vehicle downtime and arrange replacement vehicles when necessary
- Investigate vehicle damage and accident reports
- Maintain accurate fleet records and prepare fleet performance reports
- Monitor fuel usage, mileage, and maintenance costs
- Liaise with workshops, suppliers, and service providers
- Ensure company policies and procedures regarding vehicle use are followed
- Optimize fleet utilization to maximize operational efficiency
- Support drivers and resolve vehicle-related issues promptly
Passenger Handling Agent/Customer Services Clerk/Ticketing Agent/Boarding Agent - Mango Airlines (Bid Air Services)
(2013-03 - 2015-06)
- Assisting passengers with flight bookings
- Inspect and verify passenger's documentations
- Selling of tickets, processing payments, rebooking flights and managing ticket exchange or refund
- Issuing boarding passes and reschedule passengers affected, By flight interruptions or cancellations
- Weighing and tagging baggage and issuing boarding passes
- Coordinating with gate agents
- Resolving issues related to overbooked flights, cancellations and baggage and providing customer support during disruptions
- Informing passengers of schedules, fares and delays, while assisting with special needs such unaccompanied minors or passengers with disabilities
- Comply with all UK/Ireland/EU legislation as well as airport, authority as well as airport authority and carrier security requirements
- Operate computers and specialist equipment such as airbridge, Scanners and airline specific software
- Produce work related documentation when required
- Make public address announcements are required
- Direct passengers through Customs, Immigration
- Always maintain the highest standards of safety and security
Receptionist - Gear house SA Event Company
(2012-10 - 2013-02)
- Great and welcoming guests and visitors, ensuring they feel comfortable and directing them to the correct person or office
- Answer and direct incoming phone calls, take messages, and handle inquiries from customers
- Sort and distribute mail and faxes, photocopy documents, and maintain office filing systems
- Manage calendars and schedule appointments for employees and clients
- Keep the reception area clean and organized, and manage office supplies, reordering as needed
- Maintain and update customer and company records, ensuring data accuracy
- Address of customer concerns and complaints in a polite and effective manner
- Provide administrative support to other departments
Switchboard Operator / Bank Teller - Absa Bank Limited
(2005-04 - 2012-09)
- Answering incoming calls and outgoing calls
- Making sure that the telephone lines are working every day
- Transferring of calls, as necessary
- Assisting customer with processing transaction, such as Deposits, withdrawals, or payments, resolving complaints, Or account discrepancies and answering questions
- Informing customers about bank products and services
- Tracking, recording, reporting, and sorting information Related to transactions, bank supplies and customers, Ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling Discrepancies, Keeping a clean organised work area and Professional appearance
- Handling currency, transactions, and confidential information Information in a responsible manner
- Following all bank financial and security regulations and Procedure
