Mandisa Gumede

Detail-oriented Virtual Assistant and Customer Service professional with experience in administrative support, client communication, and account management. Proven ability to work in fast-paced environments, manage multiple tasks, and deliver results efficiently.

Administrative Assistant / Virtual Support at Mendu Pre-School (2024-01 – Present)

• Managed online content to promote the school
• Responded to parent enquiries via calls and email
• Performed general administrative duties

Administrative Assistant at Faith and Hope NPO (2021-01 – 2024-01)

• Handled day-to-day administrative operations
• Prepared and submitted proposals and invoices
• Reported progress and updates to management

Student Accounts Administrator at Damelin College (2018-01 – 2021-01)

• Managed student accounts and financial records
• Followed up on outstanding payments
• Assisted students with account-related queries
• Handled inbound and outbound calls

Collections Agent at Daly Credit Corporation

• Collected outstanding payments from clients
• Managed accounts in arrears for banks and retail stores
• Communicated with clients to resolve payment issues

Higher Certificate in General Management – Lyceum College (2025-01)

– Wentworth High School (2006-01 – 2010-01)