Mandisa Mnguni

Detail-oriented and enthusiastic administrative professional with a proven track record in managing office operations, supporting executive teams, and delivering exceptional client service. Proficient in scheduling, data management, and organizational tasks while maintaining confidentiality. Known for strong communication, problem-solving abilities, and a commitment to creating efficient, collaborative work environments.

Executive Assistant at Indaba Billboards & Media (2023-01 – 2023-12)

Provided comprehensive administrative support to the executive team and Financial Director, managing travel logistics, scheduling complex calendars, and coordinating meetings.

• Managed executive travel logistics, including accommodation, transport, and meals.
• Provided comprehensive administrative support including typing, dictation, spreadsheet creation, filing, and contact management.
• Maintained professionalism and confidentiality in all correspondence and documentation.
• Scheduled and coordinated weekly EXCO meetings, complex calendars, and logistics for the executive team and Financial Director.
• Maintained organized filing systems and up-to-date contact databases.
• Handled advertising briefs and client specifications, ensuring timely follow-up and execution.
• Supported sales efforts through accurate data processing, reporting, and quote preparation.
• Coordinated closely with production teams to deliver outdoor advertising campaigns on preparation.
• Conducted quality checks on adverts, including printing, flighting, and proof of flighting.
• Liaised with suppliers, clients, and internal departments to ensure seamless workflow.
• Oversaw daily operations of digital billboards and resolved technical or scheduling issues promptly.

Personal Assistant at Sanlam (2019-01 – 2022-12)

Provided administrative and client service support for insurance operations, managing meetings, financial documentation, and client queries.

• Scheduled meetings, managed financial documentation, and responded to client queries.
• Handled administrative processes, including data entry and insurance applications.
• Maintained accurate claim and beneficiary records.
• Delivered excellent client service and streamlined office workflows.

Call Centre Agent at Hotel Stay (2018-01 – 2018-12)

Handled inbound and outbound customer communications, addressing inquiries and complaints professionally while promoting company services.

• Addressed customer inquiries and complaints via inbound calls professionally.
• Conducted cold calls to promote company services and resolved issues promptly.
• Provided detailed service information to enhance customer satisfaction.

Editorial Intern & Social Media Manager at CEO Global (2017-05 – 2017-10)

Created content for publication, managed social media platforms, and assisted in audio/video production.

• Researched and created short-form content for publication.
• Managed social media platforms and curated engaging posts.
• Assisted in audio/video production and delivered voice-over tasks.

National Diploma in Journalism – Tshwane University of Technology (2015-01 – 2017-12)

High School – Haythorne Secondary School (2010-01 – 2014-12)