Mandy Ndzandza

Greeting and welcoming walk-in clients and make sure they are comfortable while they wait for their scheduled appointment. Ensure the front desk is neat, presentable and equipped with all necessary supplies e.g. pens, forms and paper. Manage calls by routing them to the proper extensions or taking messages and delivering them within our messaging system.

Optical Assistant / Receptionist at Optique Optometrists (2021-03 – 2021-08)

• Greeting and welcoming walk-in clients and make sure they are comfortable while they wait for their scheduled appointment.
• Ensure the front desk is neat, presentable and equipped with all necessary supplies e.g. pens, forms and paper.
• Manage calls by routing them to the proper extensions or taking messages and delivering them within our messaging system.
• Scheduling patients' eye appointments.
• Assist patients with selecting a suitable frame, proper fit and types of lenses.
• Monitor, organize and forward emails.
• Handle filing and data entry as requested.
• Phone Medical Aid to check if patient(s) have available benefits / funds.
• Notify patients on arrival of spectacles for pick-up via WhatsApp / SMS / Telephonically.
• Verify patient billing, load debit order authorisation or debit order cancellations and ensure correct payment has been collected from patients.
• Invoicing

Sales Assistant at The Reader (2017-09 – 2020-10)

• Greeting and Welcoming Customers.
• Provide assistance and advise customers in order to help them find what they need.
• Processing correct payment from customers.
• Ensuring stock levels are well maintained.
• Promoting store cards or special offers via WhatsApp, Telephonically or face to face.
• Arranging window displays.
• Providing customers with quotations and product availability.
• Handling customer complaints or refer customers to management for further assistance.
• Ensure store is clean and stock arranged neatly, presentable and equipped with all necessary supplies.

Shop Assistant at Crazy Store (2016-04 – 2017-08)

• Provide customer service.
• Replenish items on the sales floor when they get low.
• Process and receive shipments and pack into stock room.
• Facilitate transactions using point of sale.
• Sweep and organize items on the sales floor when opening and closing the store.

Hostess at Malibu Spur Steak Ranch (2014-06 – 2014-07)

• Welcome customers as they arrive and take them to their seats.
• Provide customers with menu and explain the day's special.
• Introduce the customers to their waiter.
• Inspect and maintain the dining facilities.
• Help clear tables, ensure they're clean and set up.
• Answer telephone calls at reception desk to take customer's order and requests.

Grade 12 – Bloubergrant High School (2015)

Certificate: Tourism Management in Tourism Management – Northlink College Tygerberg Campus