2023 - 11 - Present Private Safaris: Destination Specialist
- Market: German & French
- Confirmed Bookings per month: -+ 21
- Quoting
- Invoicing
- vouchers
- Tourplan
- Emergency phone
2020.01 – 2023 -11 Egoli African Destination Management: Travel Consultant
- Market: German
- Confirmed Bookings per month: -+ 21
- Quoting
- Invoicing
- Itineraries & vouchers
- Loading rates on Travelogic
- Telephone Reception
2018.08 - 2020.01Premier Hotel Cape Manor
RESERVATIONIST (Groups & FIT)
- Single-handedly operating the reservations department for the 4 * 130 room hotel.
- Processed both group and FIT reservations.
- Cooperating with the Front desk to ensure their bookings are up to date.
- Worked closely with the general manager to ensure we reach our financial goals and to use feedback from guest to improve cooperation between all departments (e.g housekeeping, maintenance, front desk etc.)
- Assisted with conference bookings.
2017.02 - 2018.06 - Customer Care Solutions
Call Centre agent
- Received more telephone etiquette training and fast typing.
- Learned how to deal with customer complaints on a daily basis.
2016.02 - 2017.02 - Cape Manor Hotel
Receptionist/ Night Auditor
- Reception
- Switchboard
- Assisted as a back-up night auditor. Entrusted by front office manager for this task. Captured reports and processed the hotel’s banking report for the manager. Investigating and reporting when discrepancies occurred.
