Mapiti Letsiri

I am a detailed Claims Administrator skilled in researching and organizing data to resolve diverse claims who manages policyholder interactions with proactive communication and timely updates. Self motivated to consistently provide first-class results in line with stringent targets and deadlines.

Inbound Call Centre Agent - Salt Employee Benefits - On-site

(2025-01)

TSRF, ECI and PSSPF and Tracer Claims - Salt Employee Benefits - Remote

(2023-04)

Quality Assurance of Responsibilities Key Activities

• Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, interpersonal and outbound telephonic enquiries/queries.
• Verify that the front Office’s claim checklist is fully completed and signed by an authorized representative.
• Ensure that the claim form is fully completed and signed by the relevant parties.
• Verify that the claim form reflects information that coincides with the data on Everest and where there is a variance of difference, or any other query, return the claim documents to the Front Office.
• Ensure that all mandatory documents are received.

Havatech(Skills & Employment) Centre (2006)

Information Technology - Shap Computer School (2001)

Grade 12 - Pace Community College (2000)