Professional Experience
Lead Audiologist, Product Development | LXE / hearX Group | 2020–2025
- Partnered with product and design teams to develop, test, and optimize hearing products from concept to launch.
- Create user-facing content used for user manuals, FAQ’s, video scripts, infographics, web-based articles, and numerous other resources.
- Provided clinical input for regulatory submissions (FDA, ISO, CE), ensuring compliance and real-world usability.
- Led creation of patient education materials, user manuals, blog content, and troubleshooting guides.
- Analyzed user feedback, datalogging, and app data to translate insights into product improvements.
- Designed audiological tools and fitting formulas, improving user outcomes and product reliability.
Chief Audiologist & Acting Head of Department | Croydon University Hospital, UK | 2004–2012
- Managed audiology services, budgets, and staff training to deliver high-quality hearing care.
- Developed clinical protocols and supervised multidisciplinary staff in screening and rehabilitation.
- Initiated patient feedback systems to improve service delivery and product selection.
- Trained clinicians, call center agents, and technical staff in audiology principles and hearing-aid troubleshooting.
- Create user-facing content used for user manuals, FAQ’s, and numerous other resources.
Audiologist | Comprehensive Health, Caledon Hospital | 2014–2019
- Delivered diagnostic, rehabilitation, and balance testing services across diverse populations.
- Led community hearing initiatives, school screening programs, and patient education workshops.
- Create user-facing content used for user manuals, FAQ’s, and numerous other resources.
- Awarded 'Best Community Integrated Service' in the Western Cape (2017).
