Marelene Mannoo

Dedicated and results-driven professional with over 12 years of experience in customer service, quality assurance, administration, and invoicing. Experienced in handling invoicing processes, data capturing, customer accounts, and administrative support using systems such as Pastel, Sage Evolution, Microsoft Excel, and Microsoft Office. Strong ability to manage daily operations, maintain accurate records, communicate effectively with clients, and ensure efficient workflow processes.

Committed to delivering excellent service, maintaining professionalism, and contributing to operational success within a fast-paced environment.

Quality Analyst at Contact I.Q (2024-01 – Present)

Detail-oriented quality analyst ensuring compliance, improving processes, monitoring performance, identifying gaps, and delivering actionable insights to enhance service and customer satisfaction.

Customer Service / Administration at Daily Contact Center (2014-01 – 2024-12)

• Managed customer queries, invoicing, and administrative processes efficiently. Worked with Pastel, Sage Evolution, and Microsoft Excel for capturing and maintaining records.
• Processed invoices, updated customer information, and ensured accurate documentation.
• Delivered professional customer service while handling multiple tasks in a fast-paced environment.

MATRIC – Shastri Park Secondary (1997-01 – 2001-12)

AI AND POWER BI – EXODUS EXPERTS (2025-01)