Margot October

Experienced Operations and Administrative Professional with over 20 years of corporate experience in customer service, compliance, reporting, and operational administration. Strong background in audit preparation, KPI reporting, contract documentation, and cross-department coordination within large organisations. Detail-oriented, process-driven, and accustomed to structured, high-pressure environments.

Workshop Administrator - Volvo Group

(2018-01 - 2024-01)

• Managed warranty and maintenance costing and claims in line with company policies.
• Prepared monthly KPI and performance reports.
• Maintained documentation for internal and external audits.
• Processed credit notes and purchase orders with required approvals.
• Coordinated daily Work-in-Progress reporting with Workshop Manager.

Service Agent - Eskom Holdings SOC Limited

(2003-01 - 2016-01)

• Processed quotations, service applications, and electricity connections.
• Managed customer billing queries and tariff guidance.
• Coordinated projects from application stage to first billing.
• Liaised with municipalities for statutory approvals.
• Ensured contract compliance with ISO 9001 standards.

National Senior Certificate - Grade 12 - Mondale Senior Secondary