Farm and Sales Manager: Draxon Enterprises Pty Ltd
April 2017 –Current
- Manage the farm’s everyday activities as well as planning on the future activities
Key responsibilities
- Managed the inoculation and rearing of day old chicks to 18 week old layers, 8 sets of 1000 to 2000 at any given time
- Successfully delivered 4 projects on time and in budget
- Problem identification in layers while in production from 18 weeks to 100 weeks
- Managed the turkey parents stock farm and incubation of the turkey eggs
- Identification of good quality turkey
- Feed supplier identification for turkeys special diet and ordering appropriate quantity of feed
- Rearing of Turkeys to 6 months for slaughtering
- Managed broiler rearing for slaughtering and live sales
- Identification and liaison with new clients
- Negotiation of egg product variety and labeling of those products
- Reconciliation of the bank account on Sage Pastel Express
- Debtor and creditor controlling as well as interaction with the auditors
- Managed a team of 4 unskilled employees, trained them in the correct handling of animals, animal welfare, cleaning of coops and nests, as well as disinfecting of vehicles, foot baths and coops
- Inoculations of hens and Turkeys in the correct manner
Sales Manager: West Rand Pumps
January 2008 – March 2017
- Managed the quotes that needs to be done and seeing clients.
Key responsibilities
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Educated customers on available processes and services.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
- Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies.
- Educated customers on available processes and services to increase sales.
- Maintained friendly and professional customer interactions.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Planned and executed promotional in store events to increase business and sales revenues.
- Liaised with potential customers to determine needs and provide recommendations.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.
- Strengthened profit opportunities by managing time and resources to meet sales objectives.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Conducted regular visits and provided loyalty discounts to increase client retention.
- Conducted interviews and hired ideal candidates to complement workforce.
- Negotiated with vendors to provide cost-friendly contracts.
Service Manager and Internal Sales: Gas and Equipment
April 2005 – December 2007
- Did the booking for the service team
- Ensure that the installation and services was done on time
Key responsibilities
- Doing the quote and Invoices on the services and new installations
- Ordering of spares for the repairs
- Scheduling the service and installation of 5 teams
- Communicating with clients about the spares and that is required and when the team will come back to do the repair
- Accepting payments from clients and following up on none payments
- Sales on new gas equipment.
- Ensured customer service stayed excellent and helpful by closely monitoring staff performance and assessing customer reviews on email.
- Conducted general administration duties including managing and updating invoices, processing orders and tracking inventory.
- Closely monitored employee feedback and customer reviews to help improve processes and procedures.
- Handled customer complaints, such as late delivery of equipment and delay in installation in a calm, efficient and effective manner.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Ensured customers received excellent service by going the extra mile to assist with needs, requirements and requests.
- Collaborated with customers to discuss service needs and offer available solutions.
- Maintained excellent customer service by promptly following up on complaints and requests.
- Prepared working schedules for staff based on contracted hours, company budgets and busy working periods
