Mariam Arend

Dedicated and adaptable professional with extensive experience across banking operations, administration, data capturing, compliance, cash management, customer service and technical support. Proven ability to work accurately under pressure, manage sensitive financial transactions, follow policies and procedures, and deliver effective customer and administrative support. Experienced in reconciliation, cash processing, treasury operations, invoice and payment administration, ticket logging, application support, 3CX phone experience and CRM support using Zendesk and Salesforce.

Administrative Assistant / Data Capturer at Garner Wafers and Confectioners (2023-05 – 2023-11)

• Captured and prepared documentation required for picking and operational processes.
• Provided administrative support within a food manufacturing environment.
• Processed account payments and invoices using QuickBooks and Xero.
• Assisted with bookkeeping-related administrative tasks, including Xero-based financial administration and record keeping.
• Maintained accurate records and documentation.

Teller / Administrative Clerk at First National Bank (FNB) (2019-04 – 2022-12)

• Processed and accurately captured cash deposits involving both large and small amounts.
• Performed daily end-of-day reconciliation and balancing.
• Assisted customers with deposit-related queries and service requirements.
• Followed up on deposit slips and outstanding queries.
• Collated branch deposit slips at the end of each business day.
• Supported daily planning and administrative activities.

First Line Support Analyst – Tier 1 at Computacenter (2018-05 – 2018-10)

• Managed and maintained user mailboxes.
• Logged support tickets accurately and efficiently.
• Tagged and organised emails and maintained filing processes.
• Provided users with ticket reference numbers and relevant support information.
• Applied technical knowledge to assist with first-line support requirements.
• Provided 3CX phone support and CRM support using Zendesk and Salesforce.

Compliance Officer at Lewis Head Office (2016-03 – 2018-04)

• Supported improvements in compliance, transparency and oversight of in-store sales and credit application processes.
• Helped reduce potential misunderstandings relating to customer costs, services and fees.
• Supported compliance with applicable processes and procedures.

Digital Specialist – Tier 2 Support at Amazon (2015-06 – 2015-12)

• Provided technical assistance and application support.
• Troubleshot device-related issues.
• Logged and followed up on support tickets.
• Assisted customers with technical queries.
• Educated customers on effectively using and navigating applications.
• Customer service support, 3CX phone experience and CRM support using Zendesk and Salesforce.

Teller / Teller Controller / CLO Officer / Treasury Custodian at Absa (2005-08 – 2014-04)

• Held various banking and operational roles over approximately ten years.
• Processed cash for clients within agreed service-level requirements.
• Performed daily reconciliation and cash balancing.
• Maintained treasury floats and supported cash-management targets.
• Investigated causes of cash shortages and surpluses and reported operational and financial risks.
• Ensured banking policies and procedures were consistently followed.
• Ensured machinery and relevant equipment were tested daily and met SARB requirements.
• Liaised with clients regarding disputes and service-related matters.
• Completed mandatory internal training and maintained compliance across assigned functions.

Business Management in Business Management – Stanford Business College (2006 – 2006)

A+N+ Certificate in IT Support – A+ Computers (2005 – 2005)

National Senior Certificate – Alexander Sinton High (2000 – 2004)