Mark Pyladh

Reservationist specialist with four years working experience in inbound sales and specializing in guest experience and client relations

Sales Reservation Specialist - Hilton.com Sales reservation specialist, Merchants SA - Salt River, Cape Town, Western Cape, USA

(2026-01)

Short overview of the role and company here.

• Customer service - As a primary point of contact for customer relations and interactions providing detailed information regarding rates, packages, facilities and local attraction while maintaining excellent telephone etiquette.
• Booking management - Reservation agents adaptfly address inquiries, make bookings, modifications to existing reservations and efficiently resolve any new issue that may arise
• Coordinating with other departments to ensure a smooth guest experience.
• Revenue optimization – Identify opportunities to price match, upsell premium rooms upgrades or other opportunities.

Customer Success Specialist - Walmart.com customer success specialist, Merchants SA - Salt River, Cape Town, Western Cape, USA

(2021-11 - 2025-12)

Short overview of the role and company here. Reason for leaving: Business unit closed

• Handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems i.e processing of placing orders, booking deliveries, return policies, replacements, refunds and invoices.
• Customer retention

National Senior Certificate - Marklands Secondary School

Certificate - Cape Peninsula University of Technology