Mark Ross

I am a highly energetic and motivated individual who is detail orientated, with a variety of experience and skills in the fields of Customer Service, Team Development, Leadership, Planning, Budgeting. I work well as an individual and equally as part of a team. I consider myself a hands-on professional that enjoys challenges.

I have held the position of General Manager within various Properties, the main purpose was to provide guests with consistently high standards of service, quality and delivery, providing value in line with the respective Brand offering. To provide focus, direction and leadership for all hotel management and staff as well as contractors which translates into the guest experience - to drive revenue / profitability.

Nungwi Dreams by Mantis - General Manager, June 2023 – Current

Holiday Inn Lusaka - General Manager, March 2020 – Feb 2023

Riverside Sun Hotel - General Manager, April 2017 – February 2020

Southern Sun Bloemfontein - General Manager, November 2014 – April 2017

Caledon Hotel and Spa - Hotel Manager , November 2006 – November 2014

Lombardy Estate - 5 Star - 30 Rooms - Resident Manager/ Assistant General Manager / F&B Manager, March 2004 – June 2006

Intercontinental Kigali - 5 Star -110 Rooms - Room Front Office Manager, August 2003 – March 2004

Zanzibar Beach Resort - 4 Star - 86 Rooms - Rooms Division Manager, January 2003 – August 2003

Caesars Emperor Hotel - 5 Star - 196 Rooms

Caesars Senator Hotel - 4 Star - 96 Rooms - Front Office Supervisor / Assistant Front Office Manager July 2000 – December 2003

Cullinan Hotel - 3 Star - 170 Rooms - Night Manager, November1998 – June 2000

Jury's Glasgow Hotel - 3 Star - 150 Rooms - Receptionist, November1997 – October 1998

University of Stellenbosch - Business Campus - MDP Program - completed 2012, Management Development Program.

Supervisor Development Program

SVQ - Scottish Vocational Qualification - Reception, Front Office.