General Manager - Hotel
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I am a highly energetic and motivated individual who is detail orientated, with a variety of experience and skills in the fields of Customer Service, Team Development, Leadership, Planning, Budgeting. I work well as an individual and equally as part of a team. I consider myself a hands-on professional that enjoys challenges.
I have held the position of General Manager within various Properties, the main purpose was to provide guests with consistently high standards of service, quality and delivery, providing value in line with the respective Brand offering. To provide focus, direction and leadership for all hotel management and staff as well as contractors which translates into the guest experience - to drive revenue / profitability.
Nungwi Dreams by Mantis - General Manager, June 2023 – Current
Holiday Inn Lusaka - General Manager, March 2020 – Feb 2023
Riverside Sun Hotel - General Manager, April 2017 – February 2020
Southern Sun Bloemfontein - General Manager, November 2014 – April 2017
Caledon Hotel and Spa - Hotel Manager , November 2006 – November 2014
Lombardy Estate - 5 Star - 30 Rooms - Resident Manager/ Assistant General Manager / F&B Manager, March 2004 – June 2006
Intercontinental Kigali - 5 Star -110 Rooms - Room Front Office Manager, August 2003 – March 2004
Zanzibar Beach Resort - 4 Star - 86 Rooms - Rooms Division Manager, January 2003 – August 2003
Caesars Emperor Hotel - 5 Star - 196 Rooms
Caesars Senator Hotel - 4 Star - 96 Rooms - Front Office Supervisor / Assistant Front Office Manager July 2000 – December 2003
Cullinan Hotel - 3 Star - 170 Rooms - Night Manager, November1998 – June 2000
Jury's Glasgow Hotel - 3 Star - 150 Rooms - Receptionist, November1997 – October 1998
University of Stellenbosch - Business Campus - MDP Program - completed 2012, Management Development Program.
SVQ - Scottish Vocational Qualification - Reception, Front Office.
