Martha Mutsengi

High-performing Retail Sales Professional with 16+ years of experience in high-volume retail environments, consistently delivering exceptional guest experiences and exceeding revenue targets. Proven track record of generating average daily sales of $3,500+, driving double-digit growth, and engaging a diverse international clientele, including American, European, and African diplomatic customers. Adept at thriving in fast-paced, multicultural environments with a strong focus on personalized service, revenue maximization, and team performance aligned with global cruise hospitality standards.

Retail Sales Supervisor - Morkels Furniture Store - Cape Town, ZA, South Africa

(2012-05 - 2014-10)

• Assisted customers in selecting products and provided personalized recommendations to enhance their shopping experience.
• Maintained an organized and visually appealing sales floor, ensuring product displays were well-stocked and accessible.
• Processed transactions accurately and efficiently, handling cash and credit payments while providing excellent customer service.
• Collaborated with team members to achieve monthly sales targets, contributing to an increase in overall store revenue.
• Trained new sales staff on store policies, product knowledge, and customer service best practices to ensure a consistent customer experience.
• Conducted regular inventory audits to ensure product availability and identify trends in sales performance.
• Executed promotional campaigns and merchandising strategies to drive foot traffic and boost sales during seasonal events.

Retail Sales Supervisor - Edcon Group (Edgars & Legit Stores) - Cape Town, ZA, South Africa

(2014-11 - 2015-09)

• Served 50+ customers per shift while maintaining high service standards in a fast-paced retail environment
• Tracked KPIs and sales performance
• Supported achievement of monthly store revenue targets through proactive selling and customer engagement
• Built strong relationships with customers, contributing to increased retention and repeat purchases
• Upselling & Cross-Selling
• Ensured compliance with safety and operational standards
• Delivered service aligned with the company's retail expectations
• Demonstrated adaptability and professionalism in high-pressure retail conditions
• Visual Merchandising
• Customer Service Excellence

Store Manager - Presidential Group – Thomas & Benno, V&A Waterfront - Cape Town, ZA, South Africa

(2015-09)

• Managed daily retail operations of a high-volume store generating $3,500+ in daily sales revenue
• Led a team of 5 sales associates, driving performance to consistently achieve 100–120% of monthly sales targets
• Increased annual store revenue by 20%+ through strategic sales planning, product positioning, and team coaching
• Delivered personalized guest experiences to an international clientele, including American tourists, European travellers, and African government diplomats, enhancing customer loyalty and repeat business
• Improved repeat customer rate by 20%+ through relationship-building and tailored service approaches
• Coached and developed team members, resulting in a 30% increase in individual sales performance
• Utilized sales trend analysis and customer insights to optimize inventory, reducing slow-moving stock by 15%
• Maintained 95%+ compliance in visual merchandising, operational standards, and internal audits
• Resolved customer concerns professionally, maintaining high satisfaction levels and protecting brand reputation
• Acted as a brand ambassador, fostering a positive, high-performance team culture

Non-Degree Program - Customer Service - Alison (2026 - 2026)