Marvin Naidoo
Customer Relations & Administrative Support
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About
Customer-focused professional with 12+ years of experience in sales, call center operations, administrative support, and staff training. Skilled in managing high-volume customer interactions, building strong client relationships, and maintaining accurate CRM records. Recognized for professionalism, communication skills, and effectiveness in fast-paced environments.
Experience
Customer Relations & Administrative Support - IBV Global
(2022-01 - 2025-01)
- Managed onboarding, compliance, and CRM updates.
- Prepared reports and maintained accurate records.
- Reference – Samir Singh (0796953207) or (samir.singh@ibvglobal.com)
Senior Sales Consultant & Product Trainer - Makro South Africa
(2019-01 - 2022-01)
- Achieved team targets of R4-6M+ in sales revenue per month.
- Trained staff, managed inventory, and supported promotions.
- Reference - Sash/Bongani/Paul/Ashley (0313310200) or (0735407947)
Sales Ambassador - LG Electronics
(2017-01 - 2019-01)
- Promoted and sold premium LG consumer electronics (home appliances, entertainment systems, mobile devices).
- Delivered engaging product demonstrations and personalized consultations to drive customer interest.
- Consistently exceeded sales targets through strong product knowledge and persuasive communication.
- Built and maintained lasting customer relationships with excellent after-sales support.
- Collaborated with retail partners to optimize in-store displays and ensure brand visibility.
- Trained retail staff on LG's latest innovations and product features.
- Supported promotional campaigns and merchandising to enhance customer engagement.
- Reference – Shawlen/ENAV8-Marketing (0870980800,0817770098,0780434162)
Customer Service & Sales Consultant - CCI Call Center
(2014-01 - 2016-01)
- Handled international campaigns and Australian utility accounts.
- Consistently met performance targets.
- Reference – Quinton (0621188648) or CCI Direct
Sales Consultant & Inventory Clerk - Dion Wired
(2010-01 - 2014-01)
- Managed dispatch and inventory control.
- Assisted customers with electronics purchases.
- Reference – Danvir Nanko (0627784398) or Massmart Direct (011570000)
Education
TEFL/TESOL Certification - English Language
Matric
Certificate - Financial Services
