Mary Sesi Matlala

Mary Sesi Matlala has over 7 years of diverse experience in various roles, including Retail Account Coordinator, Financial Advisor, Call Centre Agent, Regional Operations Coordinator, and Assistant Delivery Manager. She has developed strong skills in client management, financial planning, and operational coordination. Mary's ability to adapt and excel in fast-paced environments highlights her versatility and problem-solving abilities.

Her experience spans customer service, financial services, and logistics management, ensuring efficient service delivery. She brings a proactive, results-driven approach to all her roles. Mary's career showcases a solid foundation in operations and client-facing positions, making her a well-rounded professional.

Debt controller - LE MORGAN - Johannesburg

(2024-01)

• Monitoring and Tracking Invoices: Keeping track of outstanding invoices and ensuring they are paid within agreed-upon terms.
• Addressing Payment Issues: Resolving discrepancies, disputes, and billing issues with customers.
• Debt Collection: Following up with customers on overdue payments and implementing strategies to encourage timely payment.
• Relationship Management: Maintaining positive relationships with customers while effectively managing credit risk and ensuring timely collections.
• Record Keeping: Maintaining accurate records of customer payment history and debt recovery efforts.
• Reporting: Reporting on credit risk, outstanding debts, and debt recovery progress to management.
• Legal Action: In some cases, initiating legal proceedings against debtors who fail to pay as agreed.

Regional Operations Coordinator - BRITELINKMCT - Johannesburg

(2017-11 - 2022-03)

• Managed and supported staff across regional branches, ensuring optimal performance, productivity, and adherence to company policies.
• Coordinated the distribution of products, services, or resources across the region, ensuring timely and accurate deliveries.
• Assisted in preparing and managing regional budgets, tracking expenses, and ensuring cost control across operations.
• Ensured that all operations comply with industry standards, safety regulations, and company policies, including quality assurance procedures.
• Prepared and analysed operational reports, identifying key performance indicators and providing insights to senior management to guide decision-making.

Assistant Delivery Manager - BRITELINKMCT - Johannesburg

(2017-11 - 2022-03)

• Assisted in managing the timely and efficient delivery of products or services to clients, ensuring all logistics are properly coordinated.
• Supervised and supported delivery teams, ensuring they adhere to schedules, safety protocols, and company standards.
• Acted as a liaison between customers and the delivery team, providing updates, addressing concerns, and ensuring a positive customer experience.
• Ensured that inventory is accurately tracked, monitored, and distributed as needed for timely deliveries, collaborating with warehouse and logistics teams.
• Monitored and tracked deliveries in real-time, resolving any issues or delays that may arise during the delivery process.
• Maintained records of deliveries, prepare reports on delivery performance, and assist with documenting any incidents or issues that may occur.
• Quickly addressed and resolved delivery-related issues, including delays, route changes, customer complaints, and product discrepancies.

Call centre agent - JACKLIN ENTERPRISES

(2016-01 - 2017-11)

• Answered incoming calls from customers, addressing inquiries, resolving issues, and providing accurate information regarding products and services.
• Provided detailed information about Jacklin Enterprises' products, services, pricing, and promotions to assist customers in making informed purchasing decisions.
• Handled customer complaints professionally, striving to resolve issues quickly while maintaining a positive customer experience.
• Met daily or weekly performance targets, including call handling times, customer satisfaction ratings, and issue resolution rates.

Retail account coordinator - VERIMARK HOLDINGS

(2008-07 - 2014-07)

• Acted as the primary point of contact for retail clients, handling inquiries, providing updates, and addressing concerns.
• Coordinated and processed orders, ensuring accurate order details, timely delivery, and proper documentation.
• Generated and analysed reports on account performance, sales trends, and customer feedback to inform strategies.
• Fostered and maintained strong, long-term relationships with retail clients to enhance customer loyalty and satisfaction.

Grade 12 - Matric - Athlone High school for girls (2007)