Regional Operations Supervisor - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa
(2024-04)
- Oversees regional healthcare operations and consultant performance
- Manages member support, claims, applications, and induction sessions
- Coordinates events and collaborates with HR, Finance, and Labour
- Delivers training and supports new business efforts Assisting members to complete and submit application forms
- Membership cards request and distribution
- Conducting medical aid induction sessions (New employees)
- Ongoing member education sessions (Presentations)
- Offer support in term of scheduling and organizing events
- Assist and work hand in hand with HR, finance Labour Unions
- Extensive knowledge of the medical aid Billing processes Balanced multiple responsibilities concurrently demonstrating exceptional time management skills
- Championed employee recognition programs to boost morale and incentivize top performance across the organization
Senior Consultant, Advisory Services - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa
(2019-04 - 2024-03)
- Liaised with medical advisors and schemes
- Handled office admin and reporting
- Resolved escalated enquiries and supported billing
- Delivered training and supported logistics
- General office administration, Provide Weekly and monthly Report
- Maintain customer centric focus and good relation
- Investigate, resolve and reply to escalated Enquiries
- Solving Problems from members and Service Providers
- Assisting with Billing for The Mine Client Orientated
- Educating and Training Members about their choice of medical aid
- Assisting with transportation of Stationery to other sites
- Improved client satisfaction by providing strategic guidance and expert advice on business operations
- Company Overview: financial Advisers
- Enhanced company reputation by contributing towards successful project outcomes which resulted in new client referrals
- Evaluated the effectiveness of implemented solutions through ongoing monitoring and reporting, ensuring alignment with client objectives
Client Relations Consultant - Avoir Corporate Healthcare – Assmang Blackrock - Kuruman, Northern Cape, South Africa
(2016-02 - 2019-03)
- Facilitated interdepartmental communication
- Managed member enquiries and induction sessions
- Delivered education and coordinated healthcare events
- Supported billing and client training
- Established effective communication channels between departments to facilitate information sharing and collaboration
- Day-to-day member enquiries (claims, and general enquiries)
- Offer support in terms of scheduling and organizing events Ongoing member education sessions (Presentations)
- Assist and work hand in hand with HR, finance Labour Reps
- Extensive knowledge of the medical aid Billing processes
- Monitor and supervise all the consultants within the region
- Build, strengthen and manage client relationships
- Provide product and process knowledge at appropriate levels designated client through training and information sharing sessions
- Assist and support with new business presentation when required
- Company Overview: financial Advisers
- Assisted in the development of sales materials and presentations showcasing the company's value proposition to potential clients
- Enhanced client satisfaction by addressing and resolving issues promptly and professionally
- Completed opening and closing functions to meet operational needs
