Marzanne Malherbe
Spa Operations Manager
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About
Accomplished, energetic and professional Cosmetologist with solid experience in the cosmetology industry; knowledgeable and enthusiastic about beauty, cosmetic trends and all areas of skincare therapy, marketing and a history of achievement in Cosmetology through applying 17+ years of experience in the Beauty Industry.
Experience
Internationally recognized Beauty Therapy qualification
Delivering Beauty makeovers and product demonstrations
Delivering a range of Beauty treatments
Increase business by developing innovative marketing programs
Coordinate with vendors to order products
Providing leadership and support for other therapists
Develop and implemented effective sales strategies
Maintaining a welcoming and luxurious environment for clients
Deliver beauty services to a diverse client base
Hosting workshops for clients
Educate clients about products
Keep work areas, tools and equipment clean sanitized
Promoting services and products
Launched a referral service
Greeting and scheduling clients
Perform accounting duties
Responding to customer inquiries
Ordering supplies and materials
Supervising and mentoring junior Therapists for their hours
Ensuring all equipment is in proper working order
Ensure the salon is clean and well-maintained
Keeping client's information up to date on the record cards
Education
ITEC Cosmetology Diploma
+17 years experience
