Ilse Fortuin
Luxury Spa & Wellness Operations Manager
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About
Accomplished Luxury Spa and Wellness Operations Manager with over 20 years of experience within premium hospitality and wellness environments. Specialised in operational leadership, luxury guest experiences, staff development, revenue optimisation, SOP implementation, and spa redevelopment strategies. Recognised for building high-performing teams, elevating service standards, and creating refined wellness experiences aligned with luxury hospitality expectations.
Experience
Spa Operations Manager at Majeka House – The Living Journey Collection (2025-12 – Present)
- Oversee daily spa and wellness operations within a luxury hospitality environment.
- Manage staff scheduling, operational standards, and team performance.
- Lead guest relations to ensure exceptional luxury guest experiences.
- Manage stock control, procurement, and supplier coordination.
- Implement and maintain SOPs and operational procedures.
- Coordinate reservations, housekeeping collaboration, and wellness operations.
- Monitor revenue targets and support business growth initiatives.
- Work closely with ownership in the strategic redevelopment and rebuilding of the spa.
Spa Manager at Bosjes, Worcester (2024-08 – 2025-11)
- Managed daily spa operations, staff scheduling, and guest service delivery.
- Implemented marketing initiatives to improve spa visibility and client acquisition.
- Oversaw recruitment, training, and staff development.
- Managed inventory control, stock ordering, and supplier relations.
Spa Manager at The Hydro (2022-09 – 2024-07)
- Oversaw day-to-day spa operations and staff management.
- Prepared monthly rosters and coordinated staff training.
- Managed stock take, product orders, and performance evaluations.
- Updated treatment menus and enhanced guest wellness experiences.
Assistant Spa Manager / Senior Therapist at The Hydro at Stellenbosch (2014 – 2021)
Senior Spa Therapist at Amani Spa (2012 – 2013)
Beauty Therapist at Riverside Cottage & Spa (2006 – 2007)
Education
Beauty Therapy ITEC in Beauty Therapy – College of Cape Town
Grade 12 – Weltevrede Secondary School
