Masabata Malema

Results-driven Customer Care Agent with over 4 years of outbound and inbound experience in customer service environments. Skilled in handling high-volume calls, resolving customer queries, and delivering excellent service. Strong background in financial services, tracking solutions, and customer engagement. Able to work under pressure and meet targets effectively.

Customer Care Agent (Outbound) at Plus 94 Research (Standard Bank Campaign) (2019-01 – 2022-12)

• Conducted outbound calls to Standard Bank clients
• Assisted customers with account-related queries and services
• Delivered high-quality customer service and maintained professionalism
• Captured accurate customer information and feedback
• Met daily and weekly call targets

Customer Care Agent (Inbound) at First Assist (Learnership) (2023-01 – 2023-12)

• Handled inbound customer queries and service requests
• Assisted clients with emergency and support services
• Maintained detailed records of customer interactions
• Provided professional and empathetic customer support
• Completed learnership program successfully

Customer Care Agent (Inbound) at Cartrack SA (2024-01 – Present)

• Managed inbound calls from clients regarding vehicle tracking services
• Assisted with technical queries and troubleshooting
• Scheduled installations and service appointments
• Resolved customer complaints efficiently
• Maintained strong customer relationships through effective communication

Matric – E.D. Mafole Secondary School