Noluthando Mkefa

Dedicated and customer-focused professional with over 4 years of experience in sales, retail, and call centre operations. Skilled in customer service, cash handling, and direct selling. Proven ability to meet targets, handle customer concerns professionally, and work efficiently in fast-paced environments.

Customer Service Representative at DashBPO

• Responded to high volumes of inbound calls, assisting customers with inquiries, complaints, and account issues.
• Maintained professionalism and empathy.
• Achieved KPIs and customer satisfaction.
• Used CRM systems effectively.

Field Sales Consultant at Avon

• Promoted and sold beauty and skincare products.
• Built loyal customer base.
• Managed orders and inventory.
• Achieved sales targets.

Cashier at Delhi Delicious

• Handled transactions accurately.
• Provided friendly service.
• Maintained cleanliness.
• Assisted with stock and prep.

Customer Service Agent at iContact BPO

• Assisted customers during seasonal campaign.
• Managed high call volumes.
• Resolved issues efficiently.

Matric Certificate – Lofentse Girls High School