Masamuel Masoeu

Lead Warmer/Lead Generation Agent

Talent

RandburgMember since May 18, 2026

Customer Service & Client SupportInbound & Outbound Call HandlingTelephonic, Email & Face-to-Face CommunicationSales & Lead ConversionCustomer Inquiry Handling & ResolutionApplication & Payment ProcessingData Capturing & Accurate Record KeepingComplaint Handling & Escalation

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Customer Service & Client SupportInbound & Outbound Call HandlingTelephonic, Email & Face-to-Face CommunicationSales & Lead ConversionCustomer Inquiry Handling & Resolution

About

A motivated and customer-focused individual seeking an opportunity to apply my skills in customer service, sales, and administration. I am eager to contribute to a professional organisation by providing excellent client support, maintaining accurate records, assisting with administrative tasks, and achieving sales goals. I am a quick learner with strong communication skills, attention to detail, and a commitment to delivering quality service while growing professionally.

Experience

Lead Warmer/Lead Generation Agent - Current

(2025-12 - 2026-06)

Conducted outbound calls to prospective customers to qualify and warm leads.
Collected and verified customer information for sales consultants.
Scheduled callbacks and transferred qualified leafs to the sales team.
Maintained accurate record of customer interaction and lead outcomes.
Built rapport with customers while identifying their needs and interests.
Worked on campaigns including Mayway, Clientele, Budget Insurance, Unlimited Motor Warranty and Prime SA.

Administrator/ Customer Service Representative - Renaletshepo funeral palour

(2024-11 - 2025-10)

Managed customer records and maintained accurate financial transaction logs.
Processed, recorded, and confirmed customer policy payments.
Maintained funeral cover services and resolved client inquiries efficiently.

Digital Agent/ Customer Support - Jet

(2024-04 - 2024-10)

Built and maintained positive relationships with customers.
Assisted customers with information regarding digital products, particularly cell phones.
Supported clients with contract cellphone applications and documentation.
Ensured a high level of customer satisfaction through clear communication.

Sales Agent(Outbound Call Center) - Office Pro SA

(2023-03 - 2024-03)

Conducted calls to prospective customers to promote cleaning chemicals products.
Followed up on Sales leads and converted prospects into paying clients.
Utilised sales scripts and objection handling techniques to close deals.
Developed strong communication, negotiation, and persuasion skills.
Maintained accurate records of customer interactions and sales.

Administrator/ Client Support Officer - Siyanceda Financial Services

(2022-01 - 2023-02)

Managed loan applications and verified client information in line with regulatory requirements.
Processed loan disbursements and ensured accurate record keeping.
Handled customer inquiries professionally and resolved issues timeously.
Performed data entry, office management and team co-ordination task.
Managed confidentiality while promoting a positive customer experience and minimizing risks.

Information Desk Assistant - Malapile Executive Solutions (PTY)ltd

(2020-01 - 2022-12)

Assisted visitors and clients woth general inquiries in person, via telephone and email.
Maintained records by documenting visitor inquiries, complaints and feedback.
Assisted with checking online tenders and reporting relevant information to Management.
Delivered professional customer service by listening attentively and addressing client needs.