Maseko Siphokuhle

Experienced customer service and retention agent, seeking a challenging role in a call center where I can utilize my skills and experience to deliver outstanding customer experiences while meeting performance targets and contribute to business growth.

Customer Service Representative at Concentrix (2025-01 – Present)

• Handle inbound customer service calls in a fast-paced call centre environment
• Resolve customer queries, complaints, and technical issues efficiently
• Perform upselling and customer retention to meet performance targets
• Maintain accurate customer records, reports, and documentation
• Use CRM systems and computer applications effectively
• Deliver professional, empathetic, and solution-focused customer service

National Senior Certificate in Grade 12 – Blue Hills College (2022)