Maseo Ramulongo

BCom Information Systems graduate with 12 months of experience in enterprise IT systems support at HCL Technologies supporting Anglo American South Africa. Experienced in IT support, incident management, application support, troubleshooting hardware and software issues, and assisting end users in corporate environments. Strong foundation in Python, C#, web development, database systems, and cloud platforms.

Seeking an entry-level IT Support, Helpdesk, Application Support, or Junior Software Developer position.

Graduate Trainee – Systems Support at HCL Technologies (2024-01 – 2024-12)

Provided first-line IT support for enterprise systems and applications at Anglo American South Africa client

• Provided first-line IT support for enterprise systems and applications.
• Logged and managed incidents using ticketing systems to meet SLA requirements.
• Troubleshot hardware, software, and network connectivity issues.
• Assisted users with account access, password resets, and system permissions.
• Escalated unresolved incidents to Level 2 and Level 3 support teams.
• Documented solutions and maintained accurate service records.
• Supported Windows-based systems in a corporate environment.
• Gained exposure to IT service management and ITIL-based processes.

Computer Literacy Tutor at University of Johannesburg (2023 – 2023)

Delivered training on Microsoft Word and computer literacy fundamentals

• Delivered training on Microsoft Word and computer literacy fundamentals.
• Assisted users in improving digital skills and understanding software applications.
• Communicated technical concepts clearly to non-technical users.

Bachelor of Commerce (BCom) in Applied Information Systems – University of Johannesburg (2021 – 2023)

National Diploma in Somatology – Central University of Technology (2013 – 2015)