Mathapelo Maepa

I am a dedicated professional with a bachelor degree in information studies NQF level 8, equipped with practical experience in customer service and library management. Demonstrates strong organizational skills and the ability to adapt to various roles, ensuring efficient operations and excellent patron support. I am also a professional with a background in both retail sales and information management, possessing excellent communication skills and a keen eye for detail.

Experienced in enhancing customer experience through personalized assistance and maintaining smooth operational workflows in library settings.

Student Training at University of Limpopo (Main Library) (2026-02 – 2026-05)

• Classification and Cataloging
• Handled library materials from shelving books and periodicals for easy access
• Able to come up with collection development
• Database management
• Cataloged books from acquisition section
• Provided service to patrons in the Circulation section
• Information retrieval
• Processed the library acquisition, from receiving the recommendation books, consulting different suppliers, waiting for approval from finance then place the order
• Managed patrons information through updated and removing outdated information so they can access the library system
• Library procedures, cataloguing, classification & metadata creation

Student Training at University of Limpopo (Audio-Braille Library) (2025-04 – 2025-05)

• Administration, records keeping and file building
• Created accession list for available library books
• Provided client service
• Assistive Technology (JAWA, NVDA)
• Accessible Information services (Braille, Audio, Daisy, Large Print)

Student Trainee at Burgersfort Public Library (2026-08 – 2026-08)

• Conducting circulation duties
• Shelving books according to DDC 20 system
• Providing users with adequate information needs
• Rendering general services like printing out copies for users

Sales Assistant at H&M (2025-11 – 2025-12)

• Store maintenance and visual merchandising
• Assisting customers in identifying suitable products and services
• Handling customer enquiries
• Excellent customer service

Bachelor in Information Studies – University of Limpopo (2023-02 – 2026-11)

National Senior Certificate in Bachelor – Phafane High School (2016-01 – 2021-11)