Zanele Mbhele

Detail-oriented and highly motivated graduate holding a National Diploma in Library and Information Studies, supported by hands-on in-service training within a municipal library environment and prior clinical support experience in healthcare. Demonstrates strong organizational, research, information management, and customer service skills, with a solid understanding of information legislation, records management, and public service delivery. Adaptable, reliable, and committed to delivering efficient support services while continuously developing professional expertise in information services and administration.

Reservations and Sales Agent - Avis & Budget Rental Cars at Consumer Credit Insurance (CCI) Call Centre (2025-03 – Present)

Handled inbound and outbound customer calls for Avis and Budget rental car reservations, processing vehicle reservations accurately and providing professional customer service.

• Handled inbound and outbound customer calls for Avis and Budget rental car reservations
• Processed vehicle reservations accurately in line with customer needs and company policies
• Provided professional customer service by resolving enquiries, complaints, and booking amendments
• Promoted vehicle upgrades, insurance options, and additional products to drive sales targets
• Captured and updated customer information accurately on internal booking systems
• Applied product knowledge to recommend suitable rental solutions
• Worked collaboratively with team leaders and colleagues to achieve daily and monthly targets

Library Operations & Customer Services at Don Africana Central Reference Library (eThekwini Municipality) (2023-07 – 2023-09)

In-service training providing hands-on experience with library operations, customer services, digitization, and community programs while applying legislative knowledge.

• Shelved, organized, and maintained library materials according to classification and cataloguing standards
• Assisted library patrons with reference enquiries, research support, and general information services
• Supported users with academic research, public information access, and digital resources
• Scanned, digitized, and indexed library documents for physical and electronic record systems
• Uploaded and updated library files and content on internal systems and the library website
• Created and arranged book displays and updated library bulletin boards
• Assisted with library programs, events, and community outreach initiatives
• Provided administrative support including printing, copying, filing, and preparation of program materials

Healthcare Assistant at St Augustine Hospital (2018-03 – 2018-05)

In-service training supporting healthcare professionals with daily patient care, ward support activities, and record management in a clinical environment.

• Assisted healthcare professionals with daily patient care and ward support activities
• Took and recorded vital signs including temperature, pulse, and blood pressure
• Administered medication under professional supervision in line with hospital protocols
• Assisted with wound care, dressing changes, and basic clinical procedures
• Maintained accurate and confidential patient records and charts
• Managed medical supplies, basic inventory, and stock control
• Scheduled appointments, handled data capturing, and answered telephone enquiries
• Provided emotional support to patients and families while maintaining a clean and safe environment

National Diploma in Library and Information Studies – Durban University of Technology (2023)

National Senior Certificate – Umkomaas Secondary School (2017)