Mathapelo Mahlaba

Results driven Telesales and Debt Collections Agent with a proven track record of meeting and exceeding targets. Skilled at building rapport with customers/debtors identifying their needs and provide tailored solutions. Possess excellent communication and negotiation skills. My objective is to leverage my experience as an outbound Telesales and Debt Collections Agent to drive sales and exceed target in a dynamic and results-driven environment.

Outbound Telesales Agent - The Unlimited

(2024-05 - 2025-11)

Key responsibilities include but not limited to:

• Made outbound calls to prospective customers to promote products and services. (scratch and dent, motor warranty, service plan and motor warranty)
• Build rapport with customers, identify their needs and present tailored solutions.
• Meet and exceed sales targets through effective communication and negotiation.
• Maintained accurate records of customer interactions and performance record.

Debt Collection - Alefbet Holdings (Shapiro Shaike Defries and Associates)

(2025-11)

Key responsibilities include but not limited to:

• Made outbound calls to prospective debtors to negotiate and help them pay off their debts.
• Build rapport with debtors and make sure you are empathetic in all situations so that your negotiation can be herd and understood.
• Collect settlements to keep debtors debt free and help them keep a good credit record

Grade 12 - The Vaal High School (2022)