Mathapelo Mokone

I have 3 years experience as a customer service representative as a core agent working for an international bank , I serve as the primary contact point for customer and with such a responsibility I ensure that first call resolution is met with the customer's satisfaction

My work experience is mainly servicing, as throughout my experience I have had the pleasure of working as a sales telemarketer for a crypto managing company using CRM to drive sales goals and deliver exceptional customer service.

Overtime, I have worked as a personal assistant to manager of a cleaning company and I provided administrative and operational support.

And currently, I am a customer service representative for an international bank and I ensure that customers receive comprehensive support and expertise

I have completed Grade 11 and currently working on improving my grade 12