Mathapelo Moloisane

Calibration & Consistency Continuous Improvement & Risk Escalation

Quality Analyst - Huntswood

(2023-05 - 2025-09)

• Calibration & Consistency
• Continuous Improvement & Risk Escalation transition to training assistant from agent - WNS

(2022-01 - 2023-12)

• billing inquiries

Customer Service Agent - Webhelp EasyJet

(2019-01 - 2019-09)

• Assisting customers with billing enquiries
• Assisting customers with their flight bookings
• Providing assistance booking amendments
• Assisting customers with general booking and flight enquiries

Customer Service Agent - Webhelp Yodel

(2018-10 - 2018-12)

• Assisting customers with delivery enquiries
• Assisting customers with their deliveries of items/products
• Providing assistance to depot and delivery enquiries
• Assisting customers with general enquiries

Customer Service Agent - Capita

(2017-07 - 2018-09)

• Assisting customers with billing enquiries
• Assisting customers with their Service Provider troubleshooting
• Providing assistance to Network and provisioning enquiries
• Assisting customers with general enquiries

Customer Service Agent - Amazon

(2016-04 - 2017-01)

• Assisting customers with billing enquiries
• Assisting customers with their deliveries of items/products
• Providing assistance to gaming enquiries
• Assisting customers with general enquiries

Technical Support Agent - Merchants Iinet

(2015-05 - 2016-03)

• Providing technical support to customers
• Assisting customers with queries
• Handling of complaints from customers
• Assisting customers with billing enquiries

Promoter - Great Experiences / British American Tobacco

(2012-04 - 2013-08)

• Promoting brand product at events, festivals, clubs/pubs

BA Psychology - Psychology - UWC (2012-01 - 2016-12)

Grade 12 - Umtata International School (2009-12)