Mbali Kaunda

I have Customer service skills, Analytical Skills, Communications Skills, Problem solving skills, Telephonic Skills, Active listening skills and I'm a Fast Typer

Assisting clients telephonically and via live chat with general,

account queries and administration in a Business Services environment by providing service and fulfilling clients needs and the granting of Global One Transact ,Save,Insure,Fraud enquiry though screening incoming fraud alerts against known fraud indicators and other risk factors by using telephonic interviewing techniques, in order to determine risk and granting Credit and achieve targets through credit Vetting clients, Verifying and scrutinizing fraudulent documents, Cash flow and Employment confirmation, Mandate Approval and Concluding credit deal

I’m a Multiskilled Agent at Capitec Bank Direct loans

Department, Currently completing Agile banking NQF level

5,I have NQF level 4 certificate in Core Banking & Financial services, Computer Certificate, Leadership Certificate and

First Aid & Firefighting Certificate.