Asanda Nakanaka
Loan / Customer Service Agent
Talent
Gauteng, ZAMember since August 17, 2026
Telephone etiquette & active listeningVerbal and written communication skillsComputer literacy & accurate data capturingProblem solving & conflict resolutionMeeting KPIs & working under pressureMultitasking & time management
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Telephone etiquette & active listeningVerbal and written communication skillsComputer literacy & accurate data capturingProblem solving & conflict resolutionMeeting KPIs & working under pressure
About
Dedicated, reliable, and multilingual customer-focused individual with hands-on experience in high-volume client-facing environments. Proven track record in customer service, accurate data capturing, and meeting performance targets. Eager to launch and grow my career as a Call Centre Agent — bringing strong communication skills, a willingness to learn, and the ability to work efficiently under pressure.
Experience
Loan / Customer Service Agent - Unity Financial Services
(2024-07 - 2024-11)
- Assisted customers with enquiries, applications, and product information daily
- Captured and verified client data accurately into company systems
- Handled sensitive customer information with confidentiality and professionalism
- Processed documentation, follow-ups, and administrative tasks efficiently
- Consistently met daily and monthly performance targets
- Delivered friendly, professional service while managing multiple tasks in a fast-paced environment
Education
Amended Senior Certificate (ASC) - City Deep Community Learning Centre (2026)
Skills
Loan / Customer Service Agent
