Mbali Mfaxa

Call Center Consultant

Talent

East London, Eastern CapeMember since July 16, 2026

Strong research and analytical skillsQuantitative methodologiesExcellent verbal communication skillsAbility to work independently in a remote settingGood time managementBasic computer skillsMulticultural teamwork abilitiesCustomer serviceActive listening skillsLeadership

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Strong research and analytical skillsQuantitative methodologiesExcellent verbal communication skillsAbility to work independently in a remote settingGood time management

About

Highly motivated and eager to learn, I'm seeking a role where I can leverage my Bachelors Degree in Psychology and excellent communication skills to deliver exceptional customer service and drive success. With a year of experience in a customer service role, I've developed strong communication skills, multicultural teamwork abilities, and high professionalism. Proven customer service expert, staying calm under pressure and responding efficiently.

Flexible and adaptable, with leadership experience from SRC involvement, enhancing my Psychology degree. Eager to leverage my skills in a dynamic role.

Experience

Call Center Consultant - DMC Debt Management

(2025-01 - 2026-01)

I was permanently employed at this company as a call center agent.

Providing customer services, working under pressure with targets to reach and excelling in communication with customers daily

Tutor - INGOMSO ACADEMY & ENRICHMENT

(2021-01 - 2024-01)

I was tutoring English, Psychology modules, and Research Methodology to 1st and 2nd year students doing BA Psychology in my institution (Eduvos), Varsity College and in NMU.

Student Representative Council - EDUVOS INSTITUTE - Nelson Mandela Bay

(2022-01)

I worked on my campus at Nelson Mandela Bay as an academic representative.

Responsible for my campus students and their academic well-being
Monitored academic performance, the campus efficiency of learning material, and engaged with students to find out what challenges they are facing and how they affect their academic experience
Came up with solutions on how to better the academic experience, working closely with management in ensuring that the students' needs are met

Sales & Marketing - Erwize pty limited

(2019-01)

I was responsible for setting up a station in supermarkets such as Spar or OK foods. I was promoting brands and encouraging sales of their products. An example of a brand is Robertson spices, their Rajah curry powder, which had introduced new flavors at the time.