Shakeera Abraham

Call center agent

East London, Buffalo City Metropolitan MunicipalityMember since February 1, 2026

High volume outbound calling (minimum of 300 calls a day)Appointment schedulingConsultative sellingRelationship building with clientsComputer Literacy- MS Office, Email, Internet, Microsoft Word, OutlookGeneral Administration- processing documentation, maintaining records, file orgaCommunication skills and customer service- confidently communicate and assist cuOrganisational Skills- confident working in a team and individuallyCustomer serviceSales

About

I am a motivated and organised individual with experience in administration, customer service, client relations and general office duties. Through my previous roles, I have developed the ability to manage multiple tasks, handle administrative responsibilities, communicate professionally with clients and work towards targets in fast-paced environments. With a Bachelor of Social Sciences degree and currently pursuing a Bachelor of Commerce in Human Resource Management, I bring a combination of people skills, business knowledge and a strong interest in organisational operations.

I am eager to apply my skills, gain further experience and contribute positively to a professional working environment

Experience

Call center agent - Bosch Properties

(2026-06)

Call center agent for a real-estate agency; Permanent employee

Conduct calls a minimum of 300 calls a day
Meet and exceed weekly targets for qualified leads and appointments
Schedule property evaluation appointments with clients
Pitch property sales and rental services
Photographing properties for listing

Retail sales associate - Poetry, Hemingways Mall - East London

(2026-02 - 2026-06)

Permanent employee

General administration, such as filing, record keeping, email correspondence, ordering stock
Management of customer queries - telephone and email
Petty cash management
Point of sale
Inventory management – managing stock levels, inventory control, tracking inventory, and stock takes
Visual merchandising
Store upkeep- cleaning, restocking shelves, window displays

Retail sales associate - Old Khaki, Hemingways Mall - East London

(2024-10 - 2026-01)

Permanent employee

Achievement – Top sales assistant
General administration, such as filing, record keeping, email correspondence, ordering stock
Management of customer queries - telephone and email
Petty cash management
Point of sale
Inventory management – managing stock levels, inventory control, tracking inventory, and stock takes
Visual merchandising
Store upkeep- cleaning, restocking shelves, window displays

Retail sales associate - Old Khaki, Hemingways Mall - East London

(2022-11 - 2023-01)

Part-time employee

Achievement - Top sales assistant
General administration, such as filing, record keeping, email correspondence, ordering stock
Management of customer queries - telephone and email
Petty cash management
Point of sale
Inventory management – managing stock levels, inventory control, tracking inventory, and stock takes
Visual merchandising
Store upkeep- cleaning, restocking shelves, window displays

Education

Bachelor of Commerce - Human Resource Management - Mancosa (2025)

Bachelor of Social Sciences - Psychology, Sociology - University of Fort Hare (2022 - 2024)

Grade 12 National Senior Certificate (NSC) - English, Afrikaans, Business Studies, Economics, Mathematics Literacy, Life Orientation - Stirling High School (2017 - 2021)