Mbali Sithole

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Cashier at Steers

• Great customer Service
• Scanning items or enter prices, handle cash, card, mobile payments, vouchers
• Process refunds, exchanges, and returns following store policy
• Bag items and help customers with any questions
• Providing Friendly Service
• Counting and balance my till at start and end of shift
• Handle cash safely

Litigation administration at Lucid Legal

• Communication Answer calls, emails, WhatsApp messages. Handle correspondence and greet visitors
• Scheduling Manage calendars, book meetings, arrange travel, set up appointments
• Documents Draft memos, letters, reports. File, scan, organize both digital and physical records
• Office management Order supplies, maintain equipment, coordinate maintenance, manage petty cash
• Data & admin systems Capture data, update spreadsheets, maintain databases, track deadlines
• Support Take minutes in meetings, prepare presentations, assist managers and teams with day-to-day tasks
• Compliance Keep track of policies, leave forms, invoices, and basic HR paperwork

Call Center agent at Mobi Moola

• Answer calls / chats / emails Handle inbound queries about products, services, billing, tech issues
• Make outbound calls Sales, surveys, collections, follow-ups, customer satisfaction checks
• Listen + diagnose Figure out the real problem behind what the customer is saying
• De-escalate Stay calm with angry customers and turn complaints into solutions
• Upsell /cross-sell Recommend relevant products or services when it makes sense

Call Center (Customer Care) at Webhelp (Vodafone)

• Answer queries Help customers with billing, data, airtime, SIM issues, network coverage, roaming, etc.
• Troubleshooting Fix problems no signal, data not working, device setup, APN settings, V-Support smart devices.
• Account support Upgrade/downgrade plans, contract queries, cancellations, SIM swaps, PUK/PIN resets, RICA
• Billing & payments Explain charges, dispute bills, help with payments, Smart SIM subscriptions.
• Sales & retention Recommend deals, phones, contracts, prepaid/postpaid options. Handle "save" offers when customers want to leave.
• Complaints handling Log complaints, follow up on unresolved issues, escalate technical/network faults.

Customer Care Agent at PEP DEALS

• Handle customer queries
• Answer calls, emails, WhatsApp, and social media messages
• Respond to questions about products, prices, stock, orders, PEP Cell, PEP Powa, PEP Mobile, PEP Home, etc.
• Provide product info and quotes
• Listen to customer concerns with empathy and professionalism
• Resolve complaints quickly and efficiently
• Escalate complex issues to the right department when needed
• Follow up with customers to make sure they're satisfied
• Record every interaction accurately in the CRM system
• Create, update, and close customer records
• Document payments, refunds, card replacements, account blocks
• Promote PEP products and services while helping customers
• Identify and qualify new sales opportunities during support calls
• Meet call handling and sales targets

Matric – Dinwiddie High School (2009)