Mbeje Snenhlanhla

Dedicated and customer-focused hospitality professional with experience in housekeeping, reception, and food service. Seeking a position in the hospitality industry where I can deliver excellent guest service, contribute to team success, and enhance overall guest satisfaction.

Housekeeper at Saints View (2023-02 – 2023-10)

• Cleaned and prepared guest rooms to high standards
• Ensured hygiene and safety regulations were followed
• Reported maintenance issues promptly
• Delivered excellent attention to detail

Waitress at Emakhosini Boutique Hotel (2023-11 – 2024-06)

• Provided excellent food and beverage service
• Took customer orders accurately and efficiently
• Ensured guest satisfaction and handled complaints professionally
• Worked closely with kitchen staff to ensure smooth service

Receptionist at Emakhosini Boutique Hotel (2024-07 – 2025-01)

• Welcomed and assisted guests in a professional manner
• Managed phone calls, emails, and reservations
• Maintained front office cleanliness and organization
• Provided administrative support to management

Receptionist at Emakhosini Self-Catering (2025-02 – Present)

• Managed guest check-ins and check-outs efficiently
• Handled reservations and booking systems
• Responded to guest inquiries professionally
• Maintained accurate records and front desk operations

Matric – Lusibalukhulu High School (2020)

N6 in Travel & Tourism – Gamalakhe TVET College (2022)