sithembiso Portia Khumalo

Highly motivated and customer-focused hospitality professional with over seven years of experience delivering exceptional food and beverage service in busy, high-volume restaurant environments. Proven ability to provide world-class guest experiences while maintaining the highest standards of professionalism, efficiency, and attention to detail. Experienced in fine dining service, guest relations, table service, cash handling, and maintaining exceptional hygiene standards.

Recognized for building positive relationships with guests, working effectively within multicultural teams, and remaining calm under pressure during peak service periods. In addition to extensive hospitality experience, holds internationally recognized VTCT Skills (ITEC) qualifications in Beauty Therapy and Holistic Massage, demonstrating a strong passion for customer care, wellness, and luxury service. An energetic, adaptable, and well-presented professional seeking an international hospitality opportunity with a leading cruise line or luxury hotel where exceptional service, teamwork, and guest satisfaction are the highest priorities.

Waitress at The Italian Job Food Emporium (2019-07 – Present)

• Deliver exceptional food and beverage service to guests.
• Take accurate orders and serve meals efficiently.
• Recommend menu items and promote daily specials.
• Maintain excellent customer service and guest satisfaction.
• Process payments and operate POS systems.
• Maintain high standards of cleanliness, hygiene, and table presentation.
• Work collaboratively with kitchen and restaurant teams in a fast-paced environment.
• Consistently recognized for professionalism, reliability, and delivering outstanding guest experiences in a high-volume restaurant.

Volunteer Beauty & Massage Therapist at Community Volunteer (2019-07 – Present)

• Provide professional beauty therapy treatments.
• Perform holistic massage treatments.
• Conduct client consultations.
• Recommend appropriate skincare and wellness treatments.
• Maintain professional hygiene and treatment room cleanliness.
• Deliver exceptional customer care.
• Promote client wellbeing and relaxation.
• Maintain confidentiality and professionalism.

Waitress at Moyos Restaurant

• Delivered outstanding customer service.
• Assisted guests with menu selections.
• Served food and beverages promptly.
• Prepared and maintained dining areas.
• Ensured customer satisfaction throughout service.
• Worked effectively within a busy restaurant team.

Waitress at GIBS

• Served guests during conferences, functions, and daily dining services.
• Assisted with event food and beverage service.
• Maintained professional interaction with corporate guests.
• Prepared event venues and dining areas.
• Ensured excellent customer service standards.
• Supported colleagues to ensure smooth operations.

Senior Certificate – Jeppe Adult Education Centre (2018)