Mduduzi Ngxongo

I am an experienced Logistics and Distribution professional with over 10 years of proven expertise in fleet management, warehouse operations, customer service, and delivery coordination across diverse roles in the FMCG and healthcare sectors. I have consistently demonstrated strong leadership, operational efficiency, and attention to detail while managing teams, optimizing routes, and ensuring timely, safe product distribution. My background includes frontline management, inventory control, and technical proficiency in WMS and Microsoft Office, supported by formal qualifications in Transportation and Logistics Management.

DRIVER/MESSENGER - THE DG MURRAY TRUST (DGMT)

(2022 - 2024)

• Transported staff to and from work sites, mother facilities, and official meetings.
• Drove mobile clinic vehicles, including with trailers, according to traffic laws and company policy.
• Delivered and collected materials from various institutions.
• Monitored vehicle licenses and maintenance schedules, ensuring renewals and upkeep.
• Ensured the safety and proper parking of vehicles at depots and work sites.
• Maintained logbooks and fuel control sheets and safeguarded vehicle fuel cards and accessories.
• Assisted in replenishing stock and supplying auxiliary items for screening and vaccination programs.
• Performed general administrative and messenger tasks across multiple departments.
• Supported marshalling duties during large-scale service delivery operations.
• Aided with documentation, record-keeping, data capturing, and weekly stock-taking.

FRONTLINE MANAGER – DISTRIBUTION - SIMBA (PTY) LTD - PEPSICO

(2016 - 2020)

• Managed daily distribution operations and supervised a fleet of delivery vehicles.
• Ensured on-time product deliveries and maintained excellent customer service standards.
• Facilitated strong communication with store-level management to handle customer concerns.
• Coached and developed delivery teams to improve service efficiency and morale.
• Collaborated with the Fleet Controller to oversee vehicle maintenance and route planning.
• Identified POD-related issues and worked with teams to resolve documentation delays.
• Ensured staff followed StratoPod procedures, including scanning PODs and issuing credit notes.
• Supervised leave planning, attendance (via Kronos), overtime, and performance appraisals.
• Monitored compliance with PPE usage and enforced health and safety regulations.
• Managed daily operational reporting and team briefings to align distribution targets.

STOREMAN (RECEIVING) - SIMBA (PTY) LTD - PEPSICO

(2010 - 2016)

• Received all PODs from returning drivers and captured them accurately in the system.
• Checked PODs for signatures, dates, and correct recipient details before processing.
• Handled claims and missing GRVs by separating relevant PODs for further action.
• Supervised a team of three direct reports and delegated receiving tasks.
• Verified order numbers on shipping documents before authorizing stock offloading.
• Ensured uplifted stock and credit notes were processed accurately and on time.
• Conducted weekly stock counts and reported surpluses or shortages to management.
• Maintained FIFO stock rotation policies to guarantee freshness.
• Controlled stock movements using the Warehouse Management System (WMS).
• Oversaw inbound shipments and maintained warehouse facilities in good repair.

ROUTE SALES REPRESENTATIVE - SIMBA (PTY) LTD - PEPSICO

(2006 - 2009)

• Managed direct sales operations within a designated geographical route.
• Built and maintained a strong customer base through excellent service.
• Met and exceeded monthly sales budgets and KPIs.
• Managed weekly returns and handled product credits and reconciliations.
• Conducted regular route visits to build customer relationships and track performance.
• Performed daily banking duties and ensured accurate cash reconciliation.
• Handled all point-of-sale material setups and merchandising duties.
• Provided customer feedback to the sales department for continuous improvement.
• Monitored competitor activities and recommended pricing adjustments.
• Promoted recycling initiatives by collecting and returning used cartons.

Advanced Diploma - Transportation Management - University of Johannesburg (In Progress)

Diploma - Transportation Management - University of Johannesburg (2016)

National Certificate - Strategic Logistics Management - Damelin College (2011)

National Senior Certificate - Weenen Combined School (1995)