Megan Ward

A highly organized Administrator and Logistics Coordinator with experience in sales, customer service, and logistics management. Skilled in streamlining operations, optimizing processes, and maintaining strong client relationships. Proficient in managing documentation, overseeing compliance, and maintaining accurate records for audits.

Experience in customer engagement and sales strategy complements logistics expertise, providing a well-rounded approach to operational efficiency. Known for problem-solving, adaptability, and attention to detail, with the ability to thrive in fast-paced environments where precision and efficiency are key.

Sales Support Specialist at Steelco (2024-06 – Present)

As Sales Support Specialist at Steelco, I manage both customer interactions and logistics operations, ensuring seamless order processing, stock management, and delivery coordination. I play a key role in sales support, administrative functions, and maintaining accurate financial records, contributing to efficient operations and excellent customer service.

• Receive calls and assist walk-in customers with inquiries and sales.
• Process quotes and invoices efficiently and accurately.
• Address customer queries and attend to rep emails.
• Organize collections, deliveries, and place buy-out orders.
• Maintain reps' weekly schedules and compile feedback reports.
• Conduct trade reference checks for new accounts and assist with credit applications.
• Prepare and update regular sales reports.
• Handle stocktakes, and GRNs, and maintain accurate documentation for customer credits.
• Audit and update credit notes, ensuring proper tracking and record-keeping.
• Manage vehicle goods return books, auditing weekly and ensuring returns are processed.
• Track stores and logistics expenses, updating spreadsheets for management.
• Monitor fuel consumption, verifying statements, and updating records.
• Oversee license and service schedules, ensuring timely renewals for vehicles and drivers.
• Maintain manual delivery note tracking, following up on invoices and dispatch processes.

Environment, Quality, Health and Safety Administrator at Treated Timber Products (TTP) (2022-08 – 2023-09)

• Accurate forecasts and presentations of information provided to me through the team.
• Organization of confidential staff information in a filing system, and updating any expired contracts, certificates, or medicals.
• Conduct bi-monthly meetings with the SHEQ representatives to communicate what could potentially be improved in the workplace. I take the minutes of said meetings and relay them to the correct people, to discuss the necessary steps to improve what was discussed.
• Capture data using Microsoft applications accurately and efficiently.
• Maintain readiness for bi-yearly health and safety audits with contractors.
• Ensure that all safety regulations and precautions are continuously followed to create a safe working environment for all infield workers.
• Ensure that all staff have the correct paperwork with them and conduct daily safety talks.

Logistics Coordinator at Treated Timber Products (TTP) (2022-08 – 2023-09)

As the Logistics Coordinator at Treated Timber Products, I hold a pivotal role as the primary liaison for all local orders, meticulously ensuring seamless stock management and order delivery.

• Accurate forecasts, captured orders, and efficiently coordinated routes for timely delivery, minimizing costs and customer inconvenience.
• Streamlined loading processes, ensuring accuracy in documentation and efficient shipment logistics.
• Facilitated overseas container shipments, creating necessary documentation to support smooth international trade.
• Prioritized orders to align with production requirements, enhancing efficiency and customer satisfaction.
• Led daily meetings to synchronize teams, communicated order updates, and maintained readiness for quarterly audits.

FTTH Sales Specialist at Vox Telecom (2022-04 – 2022-08)

Driving force behind sales growth and customer engagement.

• Drive sales growth and enhance customer engagement within a group setting. Strategically plan and execute activations/events to attract and convert new customer demographics.
• Proactively contact existing clients to ensure satisfaction and gather feedback on services provided. Conduct persuasive cold calls to potential clients, highlighting the value of our offerings and acquisition process.
• Establish a welcoming and approachable demeanor that fosters client relationships and boosts client acquisition.

Instore Promoter at Annastellar Brands (2021-03 – 2022-04)

• Cultivated and maintained strong customer relationships, guiding them in selecting daily vitamin solutions and sharing detailed brand information.
• Consistently exceeded daily and monthly sales targets, showcasing a deep understanding of the product range.
• Collaborated with Dis-Chem staff to optimize displays, pricing, and incentives, contributing to seamless in-store operations.
• Demonstrated expertise in all products, while actively participating in weekly tests to expand product knowledge.
• Assisted in ensuring shelves were organized and presented neatly, enhancing the overall shopping experience.

Matric – Voortrekker High School (2015 – 2019)