Supervisor at DashBPO (2025-02 – 2025-11)
Supervised daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflow
- Drafting team schedule to maintain fairness, balanced workload and consistent coverage
- Boosted team morale and performance, organizing regular training sessions and motivational meetings
- Conducted performance evaluations for team members, identifying areas of improvement and giving professional development plans
Customer Service Agent at DashBPO (2021-01 – 2025-01)
Professionally managed inbound and outbound calls, addressing customer inquiries, complaints, and providing information about products or services.
- Handling Inbound and Outbound Calls: Professionally managed a high volume of incoming and outgoing calls, addressing customer inquiries, complaints, and providing information about products or services
- Resolving Customer Issues: Actively listened to customers' concerns, troubleshooted problems, and provided effective solutions to resolve issues promptly, ensuring customer satisfaction
- Updating Customer Records: Accurately entered and updated customer information in the system, ensuring data is current and correct for future interactions
- Processing Orders and Payments: Assisted customers with placing orders, processing payments, and handling billing inquiries, while maintaining accuracy and confidentiality
- Following Up on Queries: Conducted follow-up calls or emails to ensure issues were resolved and customers were satisfied, enhancing long-term relationships
- Adhering to Call Center Protocols: Maintained professionalism, followed scripts when required, and adhered to company policies and procedures to ensure consistency in service delivery
Assistant Administrator at Milnerton Primary School (2020-01 – 2021-12)
Youth Employment Fund position. Responsible for scanning students upon arrival for safety protocols and assisting teachers with administrative support.
- Scanning and Sanitizing Learners: Responsible for scanning students upon arrival for safety protocols, ensuring accurate temperature checks and compliance with health guidelines. Ensured hand sanitizing stations were stocked and that students followed proper hygiene practices
- Assisting Teachers: Provided administrative support to teachers by organizing classroom materials, photocopying documents, and setting up equipment for lessons. Assisted with managing attendance records, distributing learning materials, and offering general classroom support as needed
Sous Chef at The Capital Pearl (2019-01 – 2019-12)
Skilled in food preparation, knife skills, stock rotation, and managing various kitchen stations.
- Food Preparation: Skilled in preparing ingredients according to kitchen requirements, including precise portioning, marinating, and organising mise en place to ensure smooth service
- Knife Skills: Proficient in various cutting techniques such as chopping, slicing, dicing, and julienning, ensuring uniformity and speed in food preparation while maintaining safety
- Stock Rotation: Experienced in managing inventory using the FIFO (First In, First Out) method to ensure freshness and minimize waste. Regularly checking expiration dates and organizing storerooms for efficiency
- Receiving Deliveries: Capable of inspecting and verifying incoming deliveries for quality, quantity, and freshness, and ensuring proper storage of perishable and non-perishable items
- Life at Breakfast Station: Efficiently managed breakfast service by preparing and cooking a variety of dishes such as eggs, pancakes, and sides, ensuring timely service and high standards during peak hours
- Working in Hot, Cold, and Pastry Kitchen: Versatile in handling various stations, including sautéing, grilling, and roasting in the hot kitchen; assembling salads and cold dishes in the cold kitchen; and assisting with pastry preparation and plating desserts
