Melanie Phuthi

Dedicated and client-focused banking professional with experience in customer service, relationship management, sales support, and compliance within the financial services sector. Skilled in identifying client needs, providing appropriate financial solutions, resolving customer queries, and building long-term customer relationships. FAIS accredited with a solid understanding of regulatory requirements and Nedbank operational processes.

Recognised for delivering excellent customer service, maintaining compliance standards, and contributing to business growth through referrals, cross-selling opportunities, and client retention. Seeking to leverage existing banking experience and client engagement skills in the role of Risk Consultant.

Service Consultant - Nedbank - Ladysmith

(2017-12)

• Delivered high-quality service to customers while meeting SLA targets
• Resolved customer queries and escalations professionally
• Maintained accurate records on internal systems
• Execute cash management strategies, including treasury holdings and recycling, within the store.
• Identify each client’s service and digital needs and deliver tailored financial solutions with care.

Asset Management Accounting - Intern

(2015-07 - 2016-12)

• Perform activities associated with monitoring the application of accounting procedures to all transactions related to fixed assets.
• Implement control procedures and the asset management policy including GRAP requirements to ensure that all work processed in the asset register complies with all control, standards and policies.
• Implement control stipulated in the business process documents to ensure complete recording of acquisition, the existence of assets together with conditions and status of all assets and projects acquired.
• Analyze, review and process transactional input that forms part of the preparation of financial statements and the asset note disclosure.
• Provide activities that in general ensure that the Asset Monitoring and Accounting operations are well coordinated.
• Continuously maintain the relations and interaction that will ensure Assets Specialists skills are enhanced.

Matric / Grade 12

Bachelor of Commerce - Accounting