Melba Ndlovu

Business Development, Key Account Management and Customer Success professional with over 10 years of experience driving revenue growth, client retention, and strategic partnerships across the technology, telecommunications, telematics, and media sectors. Proven success in managing enterprise accounts, developing new business opportunities, leading commercial negotiations, and delivering customer-focused solutions that drive long-term value. Skilled in stakeholder management, CRM strategy, forecasting, and cross-functional collaboration across Southern African markets.

New Business Development & Account Manager - Quarphix Corporation

(2024-10 - 2025-12)

• Expand stakeholder networks and identify budget holders in ITC (CIOs/CTOs/team leads).
• Escalate product needs and market trends to inform roadmap and positioning.
• Source and qualify opportunities via planning portals, tenders, social channels, databases, and networking.
• Research contacts, companies, and upcoming projects to identify partners and maximize exposure.
• Build and nurture relationships through tailored outreach, events, and on-/off-site meetings.
• Drive sales, cross-sell and renewals; maintain accurate pipeline and forecasting.
• Expend sales and knowledge on products; Salesforce, AWS Cloud Profession, Microsoft Azure Cloud Profession, Glassbox and Digital Transformation.
• Develop a deep understanding of client industries/businesses to map solutions to outcomes.
• Maintain CRM/ERP accuracy to track progress and ensure visibility.

B2B Account Manager (SADC) - Teltonika SA

(2022-02 - 2024-09)

• Business Development: Identify and pursue new business opportunities within stakeholder chains. Develop and implement strategic plans to expand the company's market presence.
• Sales Development: Manage and nurture relationships with key accounts to drive sales growth. Collaborate with the sales team to develop sales strategies and tactics.
• Strategic Management: Develop and execute strategic plans to achieve business objectives and targets. Monitor market trends, competitor activities, and industry developments to identify opportunities and threats.
• Budget Management: Develop and forecast budgets for key accounts, ensuring optimal allocation of resources. Monitor and control expenses to ensure profitability and cost-effectiveness.
• Data Analysis: Utilizing data analytics tools to extract insights, identify trends, and generate regular reports to aid in decision-making and sales strategy refinement.
• KPI Management: Define, track, and analyze key performance indicators (KPIs) to measure success and identify areas for improvement. Implement initiatives to achieve and exceed KPI targets.
• Personal Management: Demonstrating effective personal management by maintaining a high level of organization, prioritizing tasks, and fostering a positive and collaborative work environment.
• Admin and Reporting: Overseeing and enhancing administrative processes, including order management, customer records, quotations, and documentation, to ensure accuracy and efficiency. Generating comprehensive reports on sales performance, key metrics, and trends for strategic decision-making.
• Self-Management and Development: Taking ownership of personal and professional development, staying abreast of industry trends, and continuously enhancing skills to adapt to evolving business landscapes.
• Process Improvement: Continuously evaluating and enhancing sales administrative processes to increase productivity, reduce errors, and optimize resource allocation.
• Cross-Functional Collaboration: Engaging with cross-functional teams, including marketing, finance, and logistics, to foster collaboration and address any inter-departmental challenges.
• Customer Relationship Management: Overseeing the implementation and utilization of CRM systems to maintain accurate customer records and facilitate effective communication with clients.
• Training and Development: training sessions to ensure a thorough understanding of products, services, and administrative procedures.
• Quality Assurance: Implementing quality control measures to monitor and enhance the accuracy and completeness of sales-related documentation.
• Compliance: Ensuring adherence to relevant industry regulations, company policies, and compliance standards in all sales administration activities.
• Relations: Managing relationships with external international departments for timely delivery of goods and services.

Assistant Sales Manager - Telkom

(2018-04 - 2021-06)

• Ensuring the sales team meets its goals of efficiency and customer satisfaction
• Responsible for training sales consultants, monitoring inventory and ordering merchandise based on demand from Telkom warehouse and other branches
• Research competitive products and analyze consumer behavior to ensure the branch meets and exceeds targets
• Conducting daily morning team meetings
• Attending weekly teleconference management performance meetings
• Track and monitor the progress of weekly, monthly and year to date sales performance
• Delegating workload, supervise and motivate staff grow in the work environment
• Analyze consumer behavior and handle customer complaints
• Monitor staff performance by performing weekly one on one's with individuals
• Make sure all employees adhere to company's policies and guidelines
• Creating and ensuring store schedules and objectives are met by employees
• Activate sales promotion campaigns outside the store
• Practice product knowledge with staff on a day-to-day basis

Sales Consultant - Telkom

(2015-11 - 2018-04)

• Identifying customers' needs and guiding customers to the best offers and benefits
• Ensure achievement of sales target is met including LTE, FIBRE, DSL, MOBILE packages, fixed voice, month to month and 24-month contracts
• Provide accurate informative responses to customer queries and giving feedback with solutions
• Process customers' application by acquiring personal information on CRM and/or OMS
• Approach and interact with customers on face-to-face basis
• Acquire and maintain product knowledge that the company supplies to enable effective service to customers

SA Home Owner Magazine — Marketing Assistant - Times Media

(2012-10 - 2015-08)

• Securing and administering all monthly competition giveaways for each issue (letter win: Subscription, full page and Double page spread competition giveaways)
• Securing online giveaways
• Sourcing prizes; compiling brief copies; gathering marketing material
• Gathering information and compiling monthly competitor analysis, marketing reports and competition schedule reports
• Administering and handling events, reader events, workshops, rsvp's
• Handling workshop payments
• Compiling event/workshop guest lists
• Source products for the goodie bag for workshops/events
• Handling registration table and subscriptions at all workshops and events
• Updating SAHO magazine website with previous issue winners
• Sourcing branded items for promotional materials
• Managing inventory of items going in and out of the stockroom, stocktaking
• Sending out monthly copies to all clients that participated in competitions
• Sending client barter exchange invoices
• Processing all marketing invoices
• Attending client meetings on marketing opportunities
• Assisting with logistics around big events (Roadshow and reader events) and workshops monthly

Business Day & Financial Mail — Sales & Marketing Coordinator - Times Media

(2009-04 - 2014-08)

• Compiling the Business Day Schedule and sending it out to PR agencies,
• Making sure that briefs/synopsis are being implemented on a PDF format
• Compiling department sales figures,
• Filling and updating sales team leave days
• Compiling the OPI list and sending it out to printers in JHB, KZN & CTP,
• Updating month to month figures for OPI and sending them to Nielsen,
• Liaising with clients about upcoming Business Day features and sending out the schedule on a weekly basis
• Researching competitive products by identifying and evaluating product characteristics, market share, pricing and advertising Maintaining research database;
• prepare marketing reports by collecting, analyzing and summarizing sales data
• Support sales staff by providing sales data, market trends
• New product information
• Relaying customer services requests

NQF5 Certificate - Branding and Marketing - Vega Branding School (2008 - 2008)